Support Ticket

Moloray · July 2013

Hi I was wondering what it meant when your Priority in a support ticket was changed to red?
Ive been waiting on my ticket to be answered for 5 days and have yet to have gotten a response. Also is there any way to close my ticket?

]zZ[ · July 2013

I sent mine 12 days ago and still no answear, just be patient, youll get your answear eventually... you cant close ur tickets, only support does that but u can delete them.

Moloray · July 2013

'I_zZ wrote:

;3673029']I sent mine 12 days ago and still no answear, just be patient, youll get your answear eventually... you cant close ur tickets, only support does that but u can delete them.

How do you delete them? I dont see it under Old Tickets if thats what you mean

]zZ[ · July 2013

go to old tickets and on the right side of it there is ''status'' and right next to it is option delete.

Moloray · July 2013

'I_zZ wrote:

;3673036']go to old tickets and on the right side of it there is ''status'' and right next to it is option delete.

My ticket isnt under old tickets.

]zZ[ · July 2013

Joooker12 wrote: »

My ticket isnt under old tickets.

sorry, i misread, im clueless about that new system so idk

[Hpx] · July 2013

We're still adjusting to the new system and as a result it might take longer than usual to receive a response. When it moves to red that means we are aware that you've been waiting awhile so on our end it is marked as urgent.

Hope this answers some questions.

Moloray · July 2013

[GM]Hpx wrote: »

We're still adjusting to the new system and as a result it might take longer than usual to receive a response. When it moves to red that means we are aware that you've been waiting awhile so on our end it is marked as urgent.

Hope this answers some questions.

Answered my main concern. Thankyou

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