BP Vanished!!!

Daydayg1990
Daydayg1990
in CrossFire Support
I had 2000 BP before the update, and I do have the receipts. After the update I deposited another 10000 ZP and received 1000 BP like usual, but my original 2000 BP disappeared leaving me with 1000 BP instead of 3000 BP. I have submitted a ticket about a week ago but have gotten no response. Any help or support would be appreciated. It's not alot, but kind of disappointing I haven't gotten any response about this issue.
Flag · Disagree Agree Like Vote Up Awesome LOL

Comments

  • naull
    naull
    I heard it's a bug, chill out lol.
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • one_9
    one_9
    For any billing issues only they (Support) can help you. Nobody from the forums can. Sorry.

    Just please be patient with them. If you sent the ticket Friday more than likely it wasn't read till at least today... no idea if you've had a response yet. Support does NOT work on the weekend.

    Usual turn around time for read-response is about 3 business days.
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • sultanS0
    sultanS0
    naull wrote: »
    I heard it's a bug, chill out lol.

    yeah a bug that still around , im owed like 5000 bp = 1000 bp for 10,000 zp


    Ive stopped playing silly bugger;s with saidin hes a cripple , Give us our money back you low life so called manager that twist's the rules every so oftern to suit his need's
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • 62B1F6
    62B1F6
    sultanS0 wrote: »
    yeah a bug that still around , im owed like 5000 bp

    They are experiencing some issues at this time. Dont worry, you'll have all the bonus points that were not rewarded once it is fixed.

    In the mean time you can contact support for further assistance on this or any other issue.
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • Daydayg1990
    Daydayg1990
    TY!!

    For sure guys wasn't expecting to get results from the forum, but wanted to ask around, and I can assure you I am quite calm. But I did get some useful info from posting that has put my mind at ease which is all I was after. Thanks for the help again all who replied!
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • Saidin
    Saidin
    Daydayg1990 wrote: »
    For sure guys wasn't expecting to get results from the forum, but wanted to ask around, and I can assure you I am quite calm. But I did get some useful info from posting that has put my mind at ease which is all I was after. Thanks for the help again all who replied!

    The migration to our new billing tools could have caused this.

    If you've sent a support ticket then they will definitely be able to look at it. :)

    The records of your ZP is there, and you have points on your account which you've used etc. But it does look like there is some mixup with your BP.

    Our team will look in to it as soon as possible to make sure things are squared up.
    Flag · Disagree Agree Like Vote Up Awesome LOL

Categories