didnt get my zp

Hello
I bought a week ago 50000zp and i didnt get thes: Tip: A message confirming that your transaction was successful will be displayed upon purchase of Z8Games Points. Please wait for this message to display to ensure that your deposit is not delayed.

So i didnt get the message and now i dont have any zp (((

Sry but im complitly unsure if im right here.
Sry for my bad english.
I hope anyone can help me