zp issue

Vigo] · June 2013

hey i brought zp like 30 minutes before i put this up and i have not got the zp at all. the account that the money came out of says it was brought but normally it takes like no more than 1 minute. does this normally happen or is something wrong?

if the zp comes on i will say but so far not gone through

thank you anyone that can help.

one_9 · June 2013

What was the method of payment?

Have you tried logging out then back in? Clearing cache?

Vigo] · June 2013

the payment method was credit card. i have re logged 2 times i have clicked refresh still nothing.

ValkiriaCF · June 2013

You have to look at the account of the card if you removed the zp income if so you will have to make a support explaining zp do not have the game to your account

Vigo] · June 2013

ok. ill support idk what u mean by the card. but the payment went through

one_9 · June 2013

There was no error?

Did you receive some sort of confirmation email that is your online receipt of the purchase?

Vigo] · June 2013

no email. i am getting frustrated and annoyed 0.o

thank you for your help

CFSir · June 2013

I can confirm this
Just contact support mate
Show them the records like I told you too

one_9 · June 2013

lolsirsho wrote: »

no email. i am getting frustrated and annoyed 0.o

thank you for your help

Idk if there has been any update on your end. It's possible that the payment method (you said credit card) may not have issued the request to Z8 to deposit the ZP.
I'd recommend contacting them to at least confirm that a purchase was made, money taken, and a confirmation number (or equivalent) issued; before contacting Z8.

Vigo] · June 2013

well what happend is i paid for it, the payment went through but it said security check failed. the money went through tho.... no zp

thank you for all the replies.

one_9 · June 2013

lolsirsho wrote: »

well what happend is i paid for it, the payment went through but it said security check failed. the money went through tho.... no zp

thank you for all the replies.

security check failed is still a failed transaction though. You'll really need to contact the payment method provider to sort it out.

You said it was by credit card. Was that through the US selection of deposit options? (What was the country on the initial deposit screen)

If it was the US credit card deposit option, then that would have been done through BuddieShops Ltd. You can contact them here:
https://www.buddieshops.com/contact.aspx
I'd recommend the email OR ticket option. They usually respond on a 24 hour basis. If you choose Ticket, you'll need to have an account with them. It's really easy to set up and free (ofc). They're professional at what they do to help. I've had a good time when I had a deposit slip up once.
They also have a FAQ: https://www.buddieshops.com/faq.aspx

Vigo] · June 2013

ahh it is a new zealand debit card. i have done it b4. i have contacted support they will help they asked me all that

Sexy_iBlue · June 2013

lolsirsho wrote: »

well what happend is i paid for it, the payment went through but it said security check failed. the money went through tho.... no zp

thank you for all the replies.

If security went through , there's no way money will be deducted from your bank account , and zp wont be added to your game account.

Vigo] · June 2013

ok guys its fixed. it went into my brothers account.(the person that got it 4 me) then went back out he differently saw it but he re did it the zp is here. ok /close 0.o

one_9 · June 2013

lolsirsho wrote: »

ok guys its fixed. it went into my brothers account.(the person that got it 4 me) then went back out he differently saw it but he re did it the zp is here. ok /close 0.o

lol if it's to be gifted you should use Prepaid cards next time. or log onto the right one before depositing

also, sharing accounts isn't allowed, but I won't kiss and tell

Glad you got your ZP! xD

Vigo] · June 2013

i wasn't sharing accounts i logged my brother into my acc to put zp on. he doesn't use it, he got his own.

zp issue

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