Password wrong account

Please come to its aid because my girlfriend change your password and now it comes out that is wrong, and send mail support and do not answer, I would like you to help me re-activate your account as this is the clan leader COLOMBIAN their information from the ceunta is * Jenny * and email address you have registered is alyamn@hotmail.com may also contact her at her msn jeymou17@hotmail.com agradesco the help you can give it.