The Ultimate Support Guide

[v.04] - [v.06]

[V0.4] - Ribbons

Please note, All ribbons take 24-48 hours to arrive, as well as their rewards. If you haven't recieved it within the 24-48 hour period, send in a support ticket..

Support Form:

[Cross Fire -> Complaints]

[V0.5] - Hackers

Simply submit a support ticket (Cross Fire -> Hacking Report). When the ticket is closed, it's been reviewed and the player will be examined further. Threads on hacking are subject to closure and moderation, so keep it to the Support Team. Want the support team to pay more attention? Provide a detailed form like the one below, but keep in mind, you may only use one In-Game Name per Report, and two hack reports a day.

Support Form:

[Cross Fire -> Hacking Report -> In-Game Name -> How many Rounds It Occurred -> What time did it occur [This what local time the hacking occurred, but in Eastern Standard Time (EST)]? -> Additional Info]

[V0.6] - Glitching / Glitches

Abusing a glitch publicly is against the rules, so if you see someone doing it, report them to support; however, glitching in a private (locked) room, is unpunishable.

Support Form:

[Cross Fire -> Hacking Report -> Type of Hack: Glitch (non-hack)]

[V1.0] - Not Available in Your Region

If you receive a "Service not available in your region" error while logging in, then it means that your country has been IP banned and accounts made in that country after August of 2011 cannot be used. Either play the version of CrossFire native to your region, or playing CFNA/UK with an account made before this change took place.

For a more detailed post as well as a map of countries currently banned, refer to this.


[V1.1] - Black Market

If you feel ripped off by the Black Market then please read this
If you've won a gun, and did not receive it after winning, send in a support ticket.

[V1.2] - Item Refunds

GP and ZP crate sales are final, but in the case of a mistake during coupon exchange, Z8 support will refund your purchased item if a ticket is sent within 48 hours of the purchase. Please note that this may only be performed once, and coupons will not exceed 100 after the exchange.

For further information, please refer to sections [3.8], [3.8.1], [3.8.2], and [3.8.3] of the Terms of use.

Support Form (For [V1.1] - [V1.2])

[Cross Fire -> Complaints]

[V1.6] - XTrap

Please refer to this thread

[V1.7] - Name Changing

If your character name is a single letter, number or character and you are still playing the game then your name will be allowed until you choose to change it. Single character names will no longer be supported for manual changes by the staff.

In addition, please note that there are some quirks currently with the name change system.

1) some characters can be used in game but cannot be used via the website name-change function.

2) Once your character name is chosen you may change it to something new via the name change item. If you would like to change it back via another name change item and the system gives you an error you must contact support here.

3) It's good practice to check the clan page for a name if you want to change it. The support staff will not change other players names, just because you want a specific IGN. And we do not issue a refund for the name change item.

For other questions don't hesitate to contact our support team. They will be able to give you the final answer for all questions regarding name changes.

[V1.8] - Opening Ports

Generally speaking, all communication to and from the internet happens through various 'ports' that exist for either the TCP or UDP protocols. Most firewalls will block almost all of these ports to prevent intrusions into your system. However, Crossfire makes use of three of these ports for the game and anticheat systems. The following guide will show you how to insure that these ports are open, allowing the game full access to the servers. Note that it seems like these blocked ports are responsible for the 'Disconnect Due to Incorrect Map Info' error.

If you are using a router, it most likely has its own firewall. Unfortunately since there are many router manufacturers, its almost impossible for me to create a guide that would offer step-by-step instructions on how to set up these 'port forwards'. Please consult your router manufacturer's website for information on how to accomplish this. The ports you will need to forward are: 10009, 13008 and 16666 (both TCP and UPD just to be safe). If you visit http://portforward.com you can find instructions on how to forward these ports for your router, however Cross Fire has not yet been added to their list of games. Simply pick a random game and replace the values that they have listed with the values listed above.

Even if you use a router, the Windows firewall is most likely active on your computer. The following steps were done on a Windows XP Service Pack 3 system, but Vista and Windows 7 should be nearly identical.

Opening Ports on the Windows Firewall

First, go to Control Panel and open the Security Dialog



Click on 'Windows Firewall' under 'Manage security settings for:'

Click on the 'exceptions' tab



Click on the 'Add port' button



Here is where the magic happens



You will need to add 3 different ports, but each one twice (one for TCP and one for UDP). The name/port/protocols are as follows:

Name: Crossfire
Port: 13008
Protocol: TCP

Name: Xtrap1
Port: 10009
Protocol: TCP

Name: Xtrap2
Port: 16666
Protocol: TCP

Name: Crossfire
Port: 13008
Protocol: UDP

Name: Xtrap1
Port: 10009
Protocol: UDP

Name: Xtrap2
Port: 16666
Protocol: UDP

Once these settings are done, you should be able to play Cross Fire without interruption. Remember, if you use a router you will need to make sure that these same ports are forwarded to your computer.

Special Thanks to the following people:

For their threads

sLaNt
[GM]Saidin
VATAV
[MOD]Rory
Giggletron
[MOD]Greycloak

For the support, revision, love, and pushing me

Bawbs
[MOD]9