Change in-game name and e-mail PROBLEM.

Okay, so this thread is referring to GMs, obviously.
About 30 minutes ago I bought a change in-game name item, but every time I try to change it says "You don't have this item".
I sent a support ticket, but then I've noticed my e-mail address isn't correct.. it says it's ******X@gmail.com, and I can't even change it.
So GMs when you'll fix my problem, or you have any questions please contact me here, in this thread, or: at delnee@pinkpanic.co.cc or masspinkpanic@gmail.com.
Thank you.