Suppoty Ticket

I'm not sure that I'm allowed to ask you to screenshot, censor out sensitive information and send it to me in a PM so I won't.

Instead - wait another day, then submit another ticket and make sure you did so in the correct section with all the necessary information supplied.
And I assume you know how to check for replies.
If not, "View Response" is key.
Also, what is the status of your ticket? Open/Closed/Pending/Replied.
http://support.z8games.com/support_contacthistory.aspx under "STATUS".