Get Hacked...but how... and now my brother too...

I tink the title say everything..

I was playing Crossfire at a lanparty.. after that i got so many problems with it...
I thought i downloaded a keylogger but my antivirus doesnt find anything...
So i reinstaled my Windows7 change my Account detail and Email ... 1 day later i cant login into my account...

Ok i thought maybe he find out my Passwort... i used the account of my brother to send a support ticket to X8games.com with all information of my account. a few ours later he where kicked out of the game... he asked me if i logged in with him account.
I sad No... i dint.
It was luckty that i where almost logged in at Z8games.com so i changed his email and used the Forgot ID/Passwort ***tion...
We see someone hase changed the passwort and the old email.... but how... we never show the Security Question .... We dont fill out this field.. so it cant be changed with the Login pannel...????
Ok we changed everything that we can change and today i see someone hase change the name of MY Crossfire Chaar ....
His name was changed from Tyrus to ix3Siimo.*

I dont know how..

I never written my security Question.. Email Adress ore Passwort an any other portal ore something like that... i never tryed to use any kind of hack.. and my Antivirus (Avast) never find any Virus... And my Firewall (Sygate) would stop sending any information... if you know anything about this firewall you know that you have to alowed everything...

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