Conquistador Patch Ribbon Event and Support work

At first: i don't like to play SnD games, so - i play Spain SnD map only for ribbon (i like it :D)

The message from the Event page:

"You have achieved 252 Kills and won 20 times. (Updated at 2012-07-21 09:00:26)"

My statistic from clan page (that's statistic is equal with my counts, so, i trust it)

for 7 days:
*****
Today's Matches Played: 60
Today's Played Time: 12 hour(s) 30 Min(s)
Today's Wins: 27
Today's Losses: 30
Today's Kills: 437
*****

yesterday (20.07.2012):
*****
Today's Matches Played: 18
Today's Played Time: 2 hour(s) 39 Min(s)
Today's Wins: 7
Today's Losses: 9
Today's Kills: 85
*****

2 days ago (19.07.2012):
*****
Today's Matches Played: 40
Today's Played Time: 9 hour(s) 43 Min(s)
Today's Wins: 19
Today's Losses: 20
Today's Kills: 349
*****

3 days ago (18.07.2012):
*****
Today's Matches Played: 0
Today's Played Time:
Today's Wins:
Today's Losses:
Today's Kills:
*****

So - as you can see, i never play any SnD maps that week, except Spain SnD at the event time. BUT! The event counter works bad, as we all can see now.

And main:
i create a ticket at Z8Games Support system, but receive that reply:

"The events page rewards are given out automatically, if you have not received them you were not eligible.

Please go to our event page at:

http://crossfire.z8games.com/events_page.aspx

Please be sure that you have completed all the missions in EDT and not your local time. If you are experiencing an error and did complete the qualifications you will receive your reward soon."

i'm a bit surprised, because my problem wasn't solved, but Z8Games team close my ticket... Is it fair?

***
add:

i created a suggestion about modernisation Events in game. I hope, IF game developers will use my suggestion, in future that topics can't be created again.

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