@Saidin : Still no ZP, yet a hasty & unresolving reply from support

When I had a ZP Purchase problem support replied within a few hours lawl

The charge is probably on hold, send in the support ticket and wait till they are active. Only thing you can do.

thats funny i got the same error =D UGC 20$ and buying another 10$ with my balance but its not working now wtf

UNSF1 wrote: »

I submitted a support ticket in apparently the wrong section, and it was promptly closed, yet my request for assistance for the ZP itself has no reply.

Seeing as support doesnt work on weekends, am I pretty much screwed til next week with no ZP, and have being charged the $42.99?

p.s. Saidin, clear out your inbox please, I wouldve PM'd you.

Sorry, about that. If you haven't checked already:
http://forum.z8games.com/showthread.php?p=2867337#post2867337

Unfortunately since we those payments are completed by another company and their system is down there isn't much we can do on our end. The best I can say is trying to give them a call directly (PayByCash / UGC) or open a support ticket with them.

Our support / payment won't be able to look up transaction or assist if they haven't been processed with them yet.

edit: It appears their entire website is experiencing problems atm.

This also has happened to me, do you think we will get our ZP when PaybyCash is running or is my 20 dollars gone. I know it's not Z8's fault i'm just wondering if you have info on this topic.Thanks.

Mine still isn't there. I deposited it 6 hours ago.

If it makes you feel any better I submitted a ticket in the correct section and have had no response so far. I rarely get a response to a support ticket on the same day I submit it.