Account Support

I'm sorry bro I feel bad 4 ya..I can just say send support ticket or wait MOD to reply to you...Um hope something good happens. Ik the feeling if someone would just be like "send a support ticket" and your amazing account gets hacked or banned..not saying thats ur situation but just an example.

Ah, I remember when subagames used to own Crossfire. Sorry about that man, hope you get your account back from the account transfer.

Cf philipine method is better, they ask for ur id photocopy, rank, weapons and other info, then giv u back ur acc as good as the 1 b4 u lost

How long was this period of inactivity on the account?

It would explain the automatic reset of the account. Sorry, but unfortunate.

MSUAK wrote: »

i stopped playing for a while becuz cf didn't work? but i dont know how long, so there is no way to get account back?

Your account is long gone, but after all it doesn't take longer than 3 weeks to get back the m4/awm/deagle...

Hi,

First off it seems that there was some miscommunication here. And for that we apologize.

When you send in a ticket it helps to reference as much information as possible. I realize that this puts more owness on you however there are some situations that become impossible to deal with unless we get more information.


For example:

The ticket says the following:

"I haven''t played this game in forever, but my solider profile is gone and my guns are gone too, is there any way to get any of them back?"

In a case like this we look at the account that is submitting a ticket. In this case again, this profile while created a long time ago has nothing associated with it in our system.

It was likely tagged then with a general response given to the many many users who complain about lost guns. Of which 99.9% of them are gone due to lost accounts, which in turn is due to lost account information because of a lack of security.

It's an unfortunate byproduct of dealing with so many requests that are in other languages in which we have to find ways to figure out what the user is talking about etc. And in this case since it seemed a lack of information was provided (not referencing any specific account) this is the answer you got.

This being said, there is nothing wrong with you replying to that answer with your further concerns. The issue, while responded to, doesn't close you off from responding further.

This one seems like it was tagged in the wrong category, and inevitably when cases like this come back they are always unique.

We're looking in to what may have happened with this account, however at first glance from our tech team it seems that the account was created on the z8 games website but it was never logged in to our game (thus not creating a player profile).

I'm going to be closing this thread here as any further information about specific accounts or inventories or whatever the case may be needs to be sorted through support to prevent future security issues. Hopefully though this post can serve as a little bit extra information for what went on here and a small apology for you not getting the correct answer in the first place!