plese gm come and help me

hello
gm i have this account in the link http://clan.z8games.com/charstat_cf.aspx?usn=10842471
very money and it got banned for ever i swer gm not me use hack plese gm back this account to me i swer when i saw my guns on it i cry i swer plese help me gm i know you are good people plese help me plese
i send ticket they close it without any replay why like this :'(((((((((