Z8's Reply to Ping Issue
Message to Z8:
Recently there has been a severe lag in the server. My friend and I both live in Toronto. But only I get the lag not him. So, can you please fix this before you make new updates because what is the point of updating if we can''t play? I know it was family day, but come on this problem has been here for a week already.
Z8's Reply:
Latency is something that is almost impossible to help with. There are many factors that can affect lag in game.
Our servers have not experienced any slow down, so the problems may be anything from internet traffic in your area, to the type of connection you have, to the speed of your computer.
Unfortunately the best advice we can give is to continue to play and keep monitoring your ping to see if it goes down.
Clearly they don't give a F*** about this because not everybody has the problem. This is just like the Client Error and Loading Game Problem. Notice that these two problems haven't been solved completely yet.
Recently there has been a severe lag in the server. My friend and I both live in Toronto. But only I get the lag not him. So, can you please fix this before you make new updates because what is the point of updating if we can''t play? I know it was family day, but come on this problem has been here for a week already.
Z8's Reply:
Latency is something that is almost impossible to help with. There are many factors that can affect lag in game.
Our servers have not experienced any slow down, so the problems may be anything from internet traffic in your area, to the type of connection you have, to the speed of your computer.
Unfortunately the best advice we can give is to continue to play and keep monitoring your ping to see if it goes down.
Clearly they don't give a F*** about this because not everybody has the problem. This is just like the Client Error and Loading Game Problem. Notice that these two problems haven't been solved completely yet.
Comments
-
For one I don't think there is anything they can do with the client error problem maybe if they restructured the maps but that takes money and time.The reason that it's so easy to get a client error is because glitchers push others into walls and it's so easy to do and so many people do it.I'd rather get a client error once in a blue moon than getting shot through walls constantly because of glitchers.They do their best with issues and i don't even play cf anymore because of the map loading problem with vista.Now back to the problem with latency if your friend isn't getting it then it's probably something to do with your connection.Do you have a router or are you running straight from a modem?Also go see pingtest.com and test to see if your ping and latency is normal.It might also be something with your ISP.Anyways I've had random problems with lag time to time but it eventually goes away.
-
ya you have the same answer as z8. My internet is fast and way faster than my friend's. If it's my connection problem, how come I can play other games such as AVA fluently? Also, I'm not the only person that has the problem. A lot of people do, but they all seem to be from UK or Germany. Not a lot of NA players have this problem and that concerns me a lot. It shouldn't have anything to do with my internet provider because this kind of lag has never happened until the few days after the Hero Mode X patch. Thank you for replying, as you can see nobody knows what the ping issue is just like z8.
-
Assuming you play in alpha, type the following into a command prompt:
tracert 74.200.10.66 (then press enter and wait for it to finish)
ping -n 10 74.200.10.66 (then press enter and wait for it to finish)
ping -n 10 216.178.47.11 (then press enter and wait for it to finish)
ping -n 10 74.125.226.71 (then press enter and wait for it to finish)
Copy paste everything you see from the command prompt into a reply on this thread. For the tracert command, you may want to PM me the results of that so people can't locate your computer. All the ping commands and results should be copy pasted into a reply on this thread though.
I also need to know where you live, I.E. your Country and state/province.
Also, do you play on a wireless connection normally? Are you connected to the internet via wireless as you type in these commands? -
ya you have the same answer as z8. My internet is fast and way faster than my friend's. If it's my connection problem, how come I can play other games such as AVA fluently? Also, I'm not the only person that has the problem. A lot of people do, but they all seem to be from UK or Germany. Not a lot of NA players have this problem and that concerns me a lot. It shouldn't have anything to do with my internet provider because this kind of lag has never happened until the few days after the Hero Mode X patch. Thank you for replying, as you can see nobody knows what the ping issue is just like z8.
I see,I don't play cf anymore so idk.There has been numerous issues with ping just wait it out. -
GodsGunman wrote: »Assuming you play in alpha, type the following into a command prompt:
tracert 74.200.10.66 (then press enter and wait for it to finish)
ping -n 10 74.200.10.66 (then press enter and wait for it to finish)
ping -n 10 216.178.47.11 (then press enter and wait for it to finish)
ping -n 10 74.125.226.71 (then press enter and wait for it to finish)
Copy paste everything you see from the command prompt into a reply on this thread. For the tracert command, you may want to PM me the results of that so people can't locate your computer. All the ping commands and results should be copy pasted into a reply on this thread though.
I also need to know where you live, I.E. your Country and state/province.
Also, do you play on a wireless connection normally? Are you connected to the internet via wireless as you type in these commands?
sorry I can't play CF until weekends, but I can give you some answers:
1. I play in all servers not just alpha(Charlie,UK,Clan and so on). They all lag. Some rooms tend to lag more than the others.
2. I live in Toronto, Ontario, Canada.
3. I use a wireless and a cable at the same time. -
sorry I can't play CF until weekends, but I can give you some answers:
1. I play in all servers not just alpha(Charlie,UK,Clan and so on). They all lag. Some rooms tend to lag more than the others.
2. I live in Toronto, Ontario, Canada.
3. I use a wireless and a cable at the same time.
Umm....
You don't need to be on Cross Fire to use the command prompt. Just search for cmd.
When you're playing turn off wireless and play in alpha, if that doesn't reduce your ping (it shouldn't), keep wireless turned off and do everything that I had said in the other post.
If you've tried playing without wireless before and it was still laggy, you don't have to try it again, just turn off wireless and run the commands. -
i can't copy the code in cmd...?
tracert 74.200.10.66 |clip (then press enter and wait for it to finish, then past it in notepad or some other text editor)
ping -n 10 74.200.10.66 |clip (then press enter and wait for it to finish, then past it in notepad or some other text editor)
ping -n 10 216.178.47.11 |clip (then press enter and wait for it to finish, then past it in notepad or some other text editor)
ping -n 10 74.125.226.71 |clip (then press enter and wait for it to finish, then past it in notepad or some other text editor) -
The bottom line is that there are likely about 12 nodes between you and the game server. If any of the routers in that chain are experiencing difficulty, it can cause high latency. This is not something that Z8 has control of. If the servers are showing no problems internally then it is because of internet routing.
-
[MOD]Greycloak wrote: »The bottom line is that there are likely about 12 nodes between you and the game server. If any of the routers in that chain are experiencing difficulty, it can cause high latency. This is not something that Z8 has control of. If the servers are showing no problems internally then it is because of internet routing.
He said he lives in Toronto, so probably much less than 12. -
Tracing route to dist1-1-access1-1-896.brm1.q9.net [74.200.10.66]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms teksavvy [192.168.1.1]
2 6 ms 6 ms 5 ms 10.125.155.129
3 15 ms 25 ms 14 ms 69.63.255.57
4 7 ms 7 ms 13 ms 24-52-255-26.cable.teksavvy.com [24.52.255.26]
5 9 ms 9 ms 10 ms 24-52-255-25.cable.teksavvy.com [24.52.255.25]
6 10 ms 11 ms 11 ms 2110.ae0.bdr01.tor.packetflow.ca [69.196.136.34]
7 10 ms 15 ms 9 ms gw-hydroone.torontointernetxchange.net [206.108.
8 12 ms 11 ms 13 ms 142.46.128.242
9 12 ms 11 ms 11 ms 142.46.2.78
10 14 ms 17 ms 14 ms border1-1-dist1-1.brm1.q9.net [74.200.14.210]
11 13 ms 12 ms 11 ms dist1-1-access1-1-896.brm1.q9.net [74.200.10.66]
and i have the issue of unloading a whole clip into people and nothing happens -
The pings you got seem to be pretty low. You either play against high pingers or you experience a high package lost. The high package lost normally is an issue related to you (your hardware) or your ISP. You could test it by pinging the server directly. When the package lost should be 0%.and i have the issue of unloading a whole clip into people and nothing happens
Btw this is a traceroute of a person who doesn't have any problems:
[PHP]
1 3 ms 1 ms <1 ms 192.168.178.1
2 8 ms 7 ms 7 ms 212.6.119.143
3 8 ms 7 ms 7 ms 80.228.232.131
4 8 ms 10 ms 7 ms 212.6.114.242
5 10 ms 9 ms 11 ms 80.228.90.9
6 35 ms 30 ms 29 ms 212.6.114.22
7 27 ms 28 ms 27 ms 195.66.226.223
8 34 ms 30 ms 32 ms 213.229.117.86
9 30 ms 30 ms 30 ms 109.203.116.222[/PHP]Not 12 like people who got the problem but 9 hops... -
Here's the code:
Microsoft Windows XP [版本 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
\Documents and Settings\kevin>ping -n 10 74.200.10.66
Pinging 74.200.10.66 with 32 bytes of data:
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Request timed out.
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=12ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=9ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=12ms TTL=57
Ping statistics for 74.200.10.66:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 12ms, Average = 10ms\Documents and Settings\kevin> -
Here's the second one:
Microsoft Windows XP [版本 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.\Documents and Settings\kevin>ping -n 10 216.178.47.11
Pinging 216.178.47.11 with 32 bytes of data:
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=80ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Reply from 216.178.47.11: bytes=32 time=79ms TTL=239
Ping statistics for 216.178.47.11:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 79ms, Maximum = 80ms, Average = 79ms\Documents and Settings\kevin> -
Last one:
Microsoft Windows XP [版本 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.\Documents and Settings\kevin>ping -n 10 74.125.226.71
Pinging 74.125.226.71 with 32 bytes of data:
Reply from 74.125.226.71: bytes=32 time=9ms TTL=55
Reply from 74.125.226.71: bytes=32 time=11ms TTL=53
Reply from 74.125.226.71: bytes=32 time=10ms TTL=53
Reply from 74.125.226.71: bytes=32 time=11ms TTL=55
Reply from 74.125.226.71: bytes=32 time=11ms TTL=53
Reply from 74.125.226.71: bytes=32 time=10ms TTL=55
Reply from 74.125.226.71: bytes=32 time=11ms TTL=55
Reply from 74.125.226.71: bytes=32 time=7ms TTL=55
Reply from 74.125.226.71: bytes=32 time=8ms TTL=55
Reply from 74.125.226.71: bytes=32 time=9ms TTL=55
Ping statistics for 74.125.226.71:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 11ms, Average = 9ms\Documents and Settings\kevin> -
ping -n 30 74.200.10.66 |clip (then press enter and wait for it to finish, then past it in notepad or some other text editor)
Do that command this time, everything looks fine so far except the 1 timeout, I want to see if it consistently happens or not.
It's odd how in your 3rd series of pings your TTL goes from 55 to 53 back to 55, never seen that before, but since that's not the one related to Cross Fire I don't think it matters. -
Here you go:
Microsoft Windows XP [版本 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.\Documents and Settings\kevin>ping -n 30 74.200.10.66
Pinging 74.200.10.66 with 32 bytes of data:
Reply from 74.200.10.66: bytes=32 time=13ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=9ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=12ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=9ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=9ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Reply from 74.200.10.66: bytes=32 time=13ms TTL=57
Reply from 74.200.10.66: bytes=32 time=11ms TTL=57
Reply from 74.200.10.66: bytes=32 time=10ms TTL=57
Ping statistics for 74.200.10.66:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 13ms, Average = 10ms\Documents and Settings\kevin> -
Connection seems fine on your end, did you open the ports suggested in this thread?:
http://forum.z8games.com/showthread.php?t=79815
Did you add the z8games folder to the exceptions list for your antivirus?
Are you running cross fire as an administrator?
Try turning off your anti-virus and then playing (re-enable it later), do you still lag? What's your ping now? What did it used to be? When did it change? -
Also, to address the client error qualms.
It's done on purpose to prevent glitching, get over it. It's not going to be "fixed" as it was implemented for a reason.
The tip? Don't run in between people and walls, it's a game, we're not rushing to get anywhere. Don't try to jump into other people, as you don't do that in real life. Don't stand with your head in the wall, and complain when the game assumes you're trying to glitch.
It's not your fault, but neither is it anybody else's. The client errors are added as additional defence against glitchers. In a perfect world, there would be no glitchers, and thus no need for client errors.
We're sorry for any problems, but there's nothing that will be done to completely remove client errors. -
JamieH_2012 wrote: »Suck it up, it's your internet provider or your computer. Don't blame Z8 Games for it, when it's not their fault.
It's obviosuly not his ISP based on the results he gave.Also, to address the client error qualms.
It's done on purpose to prevent glitching, get over it. It's not going to be "fixed" as it was implemented for a reason.
The tip? Don't run in between people and walls, it's a game, we're not rushing to get anywhere. Don't try to jump into other people, as you don't do that in real life. Don't stand with your head in the wall, and complain when the game assumes you're trying to glitch.
It's not your fault, but neither is it anybody else's. The client errors are added as additional defence against glitchers. In a perfect world, there would be no glitchers, and thus no need for client errors.
We're sorry for any problems, but there's nothing that will be done to completely remove client errors.
Are you joking? I can't even jump on a rail because it DCs me 1/4 of the time. If you move off a box too slowly or jump on it in the wrong place, you'll get a DC. They're extremely annoying and not needed in most places. If they want to prevent people from glitching, implement damage zones anywhere that a player shouldn't be, perhaps doing 10 damage per second just in case someone briefly gets pushed into an off-limits area. -
GodsGunman wrote: »It's obviosuly not his ISP based on the results he gave.
His friends is fine? I have a couple of mates in Toronto, and their ping is fine - yep, completely Z8's fault - other than that, it has to be his Ethernet Cable being too long, or the fact his computer is slow. -
GodsGunman wrote: »Connection seems fine on your end, did you open the ports suggested in this thread?:
http://forum.z8games.com/showthread.php?t=79815
Did you add the z8games folder to the exceptions list for your antivirus?
Are you running cross fire as an administrator?
Try turning off your anti-virus and then playing (re-enable it later), do you still lag? What's your ping now? What did it used to be? When did it change?
I haven't tried the thread, but I don't think it's because of that...
This problem happened since FEW DAYS after the HERO X patch. I never turn on my Firewall, but I have my anti virus on. But my anti virus doesn't block CF. -
JamieH_2012 wrote: »His friends is fine? I have a couple of mates in Toronto, and their ping is fine - yep, completely Z8's fault - other than that, it has to be his Ethernet Cable being too long, or the fact his computer is slow.
You said it was his ISP which I said makes no sense from the results. Did I say it was Z8's fault? Pretty sure I didn't.
If his cable was too long or his computer was too slow, his ping would have been slow. You obviously know nothing about networking, and are just trying to sound smart.I haven't tried the thread, but I don't think it's because of that...
This problem happened since FEW DAYS after the HERO X patch. I never turn on my Firewall, but I have my anti virus on. But my anti virus doesn't block CF.
Do what it says in the thread just to be safe, and your router has a firewall built into it so yes you do have a firewall.
Your anti-virus could be blocking certain parts of the game, so add the z8games folder to the exceptions list, and try playing with your anti-virus off. -
Also, to address the client error qualms.
It's done on purpose to prevent glitching, get over it. It's not going to be "fixed" as it was implemented for a reason.
The tip? Don't run in between people and walls, it's a game, we're not rushing to get anywhere. Don't try to jump into other people, as you don't do that in real life. Don't stand with your head in the wall, and complain when the game assumes you're trying to glitch.
It's not your fault, but neither is it anybody else's. The client errors are added as additional defence against glitchers. In a perfect world, there would be no glitchers, and thus no need for client errors.
We're sorry for any problems, but there's nothing that will be done to completely remove client errors.
Oh ya? Are you sure about that MOD. What if we never run into anyone and get client errors? Huh? Well, I guess it's still our fault because z8 is awesome and there's always a reason why we have client errors. There's always a reason for the bugs to be there eh?
When: "Hack Detecked": you must be hacking.
"Client Error Occurs": You must be glitching.
"Get banned for no reason": You hack or insult players.
"Lag": Your internet problem or your computer sucks.
"Loading Game Problem": Don't know the reason but it's your problem.
"Game cannot load": You didn't install properly reinstall even though you already did.
"Ribbons don't appear": Be patient wait for it.
These apparently are the standard answers when there are problems and there are absolutely no solutions to it you just have to suck it up! Thank you I understand now, it's my fault. -
Thank you GodsGunman, you are the only person in this forum that actually pays attention to this and analyze the problem. I will try the firewall thing tonight.
My question is, this problem never starts until recently, if my firewall or anti virus blocks the game, then shouldn't it have always blocked the game since like EVERYTIME I play? And since this ping increase happen to other people as well, does that mean that all of our firewalls and anti viruses suddenly just start blocking this game since the Hero X Update? -
Thank you GodsGunman, you are the only person in this forum that actually pays attention to this and analyze the problem. I will try the firewall thing tonight.
My question is, this problem never starts until recently, if my firewall or anti virus blocks the game, then shouldn't it have always blocked the game since like EVERYTIME I play? And since this ping increase happen to other people as well, does that mean that all of our firewalls and anti viruses suddenly just start blocking this game since the Hero X Update?
They could have added some code in the last patch that some people's anti-virus or firewall detects, we don't know for sure.
While their support could use some... improvement, the disconnects and whatnot are not z8games or G4Box's fault. The developers in Korea (smilegate) implemented the error where you DC when you get pushed into a box or anything like that to stop glitchers. Now we know that was a bad idea, and G4Box might think that it was stupid as well, but all we can hope for is G4Box to tell smilegate to fix it.
The GMs don't normally like telling the public what they're doing because they don't want to create false hope just for people to be let down. In my opinion it would be in their best interest to tell the public more about what's going on, but they're more experienced than I am.
Z8Games is a portal, it's basically just a website. G4Box employs people like the support staff and all the GMs. -
I understand that it's not z8's fault that there are client errors. But still, this client error thing happens too frequently and sometimes without reasons. Some people use m16a3 and got error. Some people don't even move and got the errors. I don't think that's what smilegate designed this for...
I have played other versions of CF such as the Chinese and the Taiwanese ones. Although this is not the place to discuss other versions, those versions never have client errors. And I always wonder why we get them and if other versions don't have it why do we have it...
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