How long does it take Hack Reports to be reviewed?

Ginagay · February 2012

Does anyone know?

XingGs · February 2012

Ginagay wrote: »

Does anyone know?

Usually between 1-3 days is my guess.

[Greycloak] · February 2012

It would likely depend on the total number of incoming tickets.

XingGs · February 2012

[MOD]Greycloak wrote: »

It would likely depend on the total number of incoming tickets.

Greycloack, could you please give us an estimate based on a theoretical situation?

And asked my friends, they think it is also affected if the user in question has bought ZP but I told them I did not think so.

GoPancakes · February 2012

Mine took over a month to get reviewed, so don't expect it to get reviewed quickly.

[MOD]Greycloak wrote: »

It would likely depend on the total number of incoming tickets.

All I've got left is Polleus and BlindRob.

XingGs · February 2012

GoPancakes wrote: »

Mine took over a month to get reviewed, so don't expect it to get reviewed quickly.

How do you know? You don't get feedback from hack reports?

lClypher · February 2012

I find that hacking reports vary, I have had some that took less then a week and other takes took a month. Remember they have a lot to go through, so it takes a while. Not to mention banning someone isn't something you want to have happen lightly.

If find that things like speed hackers, language/harassment violations are dealt with very quickly however from my personal experience.

GoPancakes · February 2012

thisgameowns wrote: »

How do you know? You don't get feedback from hack reports?

I check the group of people that I reported for their honorable soldier ribbon and last play date every now and then.

Aersch · February 2012

It would work faster if not hundreds of noobs reported Pros for being good every Day XD

somebob · February 2012

It takes 1-2 days for them to view it, the player will be banned in 2 months though, unless your a [MOD]

BlindNate · February 2012

Istalk9 wrote: »

It takes 1-2 days for them to view it, the player will be banned in 2 months though, unless your a [MOD]

Disagree.Even mods when they report a hacker,they dont have privileges on the banning player on instant.Only GM's can do that automaticly.So i would say only GM's have powers not mods.Mods are only for keeping forums clean not to ban people by reading tickets.
Or simple:
Admin(GODLIKE POWERS)
Gm's(ban people,making event,read tickets)
moderator(just for forums(power of ban only on forums)

6346555 · February 2012

Istalk9 wrote: »

It takes 1-2 days for them to view it, the player will be banned in 2 months though, unless your a [MOD]

2 monthes??? OMG!!

6346555 · February 2012

DNate54 wrote: »

Disagree.Even mods when they report a hacker,they dont have privileges on the banning player on instant.Only GM's can do that automaticly.So i would say only GM's have powers not mods.Mods are only for keeping forums clean not to ban people by reading tickets.
Or simple:
Admin(GODLIKE POWERS)
Gm's(ban people,making event,read tickets)
moderator(just for forums(power of ban only on forums)

totally agree but 2 monthes? o.O

[dot] · February 2012

Istalk9 wrote: »

It takes 1-2 days for them to view it, the player will be banned in 2 months though, unless your a [MOD]

I don't know why people take a random number and present it as fact.
There is of course no truth in this.

Tickets are handled first in order of priority - account issues take top priority.
They're then ordered by whether or not they're valid reports, containing the necessary information. If not, ticket is disregarded (most tickets are disregarded at this step, apparently its too difficult for a lot of people to fill in 4 fields properly)
Then they're sorted by current status - if the user is already banned, its not a priority.
Then obviously sorted by the order they came in.
First come, first served, once they're sorted.

Once a hacking report is reviewed and deemed to actually be portraying a hacker, hes banned.
There is no gap between "is a hacker" and "ban", except the formality that comes with
it, probably a few minutes.

Also, there is no such thing as "admin".
There are people behind the scenes, but they're just office personnel dealing with paper exercise and technical details.

There are GMs like Saidin, and MODs like me.
GMs review reports and issue bans and handle everything you see regarding the game.
MODs delete posts on the forum.

somebob · February 2012

[MOD]dot wrote: »

I don't know why people take a random number and present it as fact.
There is of course no truth in this.

Wasn't a random number. I reported my self at smiley (cheating blatantly) made it to captin 1st class, used it as a Cow , I didn't say everyone has to wait 2 months before the player they reported will be banned some can be alot faster.

[MOD]dot wrote: »

There are GMs like Saidin, and MODs like me.
GMs review reports and issue bans and handle everything you see regarding the game.
MODs delete posts on the forum.

[MODS] also have 24/7 contact with GM's they can report alot faster then us

[dot] · February 2012

We don't have 24/7 contact with anyone, we have 8/5 contact with Saidin.

I don't know that a cheaters word is something I want to trust or debate against, so I guess this thread ran its course.

How long does it take Hack Reports to be reviewed?

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