Need Help

Depends.
What was the item you bought by mistake?

Is this the item in question?


The prices below:

SexyPollo wrote: »

That will be 6.5kzp

Seems kind of hard as it requires you to click the picture before choosing how long you want it for. Also, wouldn't it be better to send this complaint to the Support Team in a Support Ticket?

Unfortunately all purchases are final. What I can see is the ToS stating this...

[3.8] Item Purchase and Refund Policy
All Item Purchases are final. Z8Games takes no responsibility for mistaken actions within its game relating to item purchasing. Refunds (of Z8Games Points) will be given for Metin 2 item mall purchases so long as the purchaser contacts Z8Games within 48 hours of the purchase. Refunds (of Z8Games Points) will be given for Cross Fire items with durations of 30 days or more only if the purchaser contacts Z8Games within 48 hours of the purchase of the item. refund of this type will only be given once per account.

Which I then break it down into this:

[3.8] Item Purchase and Refund Policy
All Item Purchases are final. Z8Games takes no responsibility for mistaken actions within its game relating to item purchasing. Refunds (of Z8Games Points) will be given for Cross Fire items with durations of 30 days or more only if the purchaser contacts Z8Games within 48 hours of the purchase of the item. refund of this type will only be given once per account.


Basically...
Crossfire >> Technical Support within 48 hours of your "mistake". You only get one "refund" of this type because the item was longer than 30 days duration.