Z8Games Treat your Customers Better!

St_Valens wrote: »

A little off topic, but I doubt that you played this game when it first came out. Suba Games originally launched NA CF (Beta) in Nov 08. I've met very few people still around from that.

There are some oldies. Some just made new accounts. In fact, If I can find my first account, I can prove it.

http://clan.z8games.com/charstat_cf.aspx?usn=5061115

Yeah, that's 09, and that's around march/feb time. I'm old T_T

On topic: The problem with server stability is that there will ALWAYS be instability. There will always be lag and wall errors, and there will always be maps drops. Why?

Lag difference between a low pinger and a high pinger is that the server will locate two people in one space. Once that happens, everything goes wrong and there you have it. It's unfair, but you can't really prevent it that much.

just face it guys and gals , z8 are greedy
like the above post Saidin is dealing with the ***ers , but as the paying costomer we what proof you have made the **** up
Saidin face it kid your a failure

WE what proof ppl are getting banned
Sticky that the ban list back on air

crater123 wrote: »

Z8Games it's sad to see how every patch you make always has an error. Not just a small error where we could let it go, an error of hackers, crossfire players pushing each other into walls and getting errors and server instability. I live in Toronto and my ping is 9 and yet I still get errors and server instability.

We have not been able to reliably reproduce the "client" error that people seem to be complaining about.

Hackers are not an error, hackers are an inevitability. Please see this detailed thread about what we do on a daily basis for hackers. Hackers are at a low right now, if you think there is an error of hackers it could be because there are just good players in the game.

Yes we know you work hard but you guys are releasing guns that are useless to us. Nothing new and every good gun is always zp. QBZ-Camo took us a while to be a GP crate. Yes I appreciate your 20 ribbon prize equals to an M4 Crystal Custom but stop wasting money on useless items.

We give as much input as possible to the developers when new guns are released. New guns, useless or not, will come in virtually every patch. If you do not like the guns released within an update then let us know! But if you can form constructive thoughts that we can use to gauge reaction rather than "this gun sucks and is useless", it would look better for everyone. Additionally, it will be impossible for us, or the developers to please everyone at every time. While you may not like the M4A1-Spring, it was a pretty popular seasonal skin variant for a large portion of the game population.

Fix your servers first. Our character profile should also be fixed in-game. I want know how much games of HMX I have played to get the ribbon for 100 won HMX games from Mutant side. Add some fixes towards the server's stability and fix the character profiles (i.e how many games we have played in each mode etc).

The servers have nothing to do with the HMX ribbons. As stated in other posts and in the Ribbon FAQ (which has a link on the ribbon guide page), the ribbons were created to be fun and achieved over time. However they were created knowing that there was no physical way to track the stats within the game.

The developers code the character profile and game screens. We pull data from the database ourselves to create things like ribbons. Unfortunately however we cannot re-make the in-game display screens to show that specific stat. We are working on ways to make some of this available to view on your web profile, but until that happens you'll have to treat this ribbon as something extra on your profile for when you achieve it!

People ask me why are you still playing CrossFire? I say because it's a great game and has a great community. I love ghost mode and I enjoy the community. The game has great reputation but the sad thing is that hackers still exist today. Provide us with the PROPER customer support. I have sent so many slips for technical support, 1/5 has been answered.

Please help us to be your customers. Thanks!

Technical support requests are often hard to field. Most of the time a request looks like this:

My game just crashed, please fix cross fire!

While typing this PM I had to 'process manage' another program I use on my computer to manually close it because it was not responding. However I'm pretty sure that the problem was on my computer. I am not running to that programs technical support page asking for them to fix the problem.

I am not suggesting that technical issues are your fault, or our fault. Merely the fact that from a simple message like that it is very difficult for us to determine the problem with the game. If you would like to provide us more information like what you were doing, the type of error it was, etc. Then we can work to replicate the problem, communicate with the developers and get the problem solved. If not, then we have to assume that maybe there was an issue with your PC and the best solution is a restart of the PC and try the game again.


Hopefully this helps shed some light on what we do and what it's like from our side when dealing with some of these issues.