My account

cocothebest · February 2012

I do not know the password and email from this account and would like to recover it.

can u send to another email the passord of that acount?

Phillybear · February 2012

First of all, remove your login details from that post (if you still can), it's none of our business and we don't need to know them to help you.
Secondly, you can't provide enough info to prove that this really is your account.... You need to be able to reproduce all the other info you gave when registering in order to recover one thing. So if you miss both email and pass, you're out of luck, support won't be able to help you.
Your only chance is to do this:

Phillybear wrote: »

Step 1: Determine the amount of accounts you have. If you have 1, you're in luck.
Step 1a: If you have more accounts, hope you know the e-mail of all other accounts (or at least the password to that e-mail)
Step 2: Go here: http://www.z8games.com/lost_id_password.aspx
Step 3: Write down all your former and current e-mail adresses
Step 4: Try your e-mail adresses one by one. If it says that the e-mail adress is not in their database, it was not used for (one of) your account(s). As soon as it says that a mail has been sent with the login details, you know that you used that one.
Step 5: If you have only one account, you can find all login details there. If you have multiple accounts, you'll need to know the password of the e-mail to make sure it was the e-mail of the correct account. (Which is why 1a would be useful)

You can change the linked e-mail to a more recent one after recovering your password here: http://www.z8games.com/myaccount/Myaccount.aspx?tb=2 (bottom option in account management)

dlvc_Death · February 2012

Phillybear wrote: »

First of all, remove your login details from that post (if you still can), it's none of our business and we don't need to know them to help you.
Secondly, you can't provide enough info to prove that this really is your account.... You need to be able to reproduce all the other info you gave when registering in order to recover one thing. So if you miss both email and pass, you're out of luck, support won't be able to help you.
Your only chance is to do this:

He also needs to give info on zp purchases..doesn't he?

Krystal_Fx · February 2012

TF_AnAvgbob wrote: »

He also needs to give info on zp purchases..doesn't he?

Yes, he have to

dlvc_Death · February 2012

2YuK1 wrote: »

Yes, he have to

Wait, this is only if he sends in a support ticket.. oops lol

[Greycloak] · February 2012

Account issues are not handled on the forum anyway. Submit a support ticket here:

http://support.z8games.com/webform_new.aspx

Be sure to include as much proof as you can that it is, in fact, your account. If you have made any purchases on the account be sure to include the transaction ID's.

That being said, I urge all forum users who are having account problems to submit a support ticket rather than create threads.

[EDIT] Marking as resolved, as there are no further steps to be taken on the forum.

aR_zona · February 2012

[MOD]Greycloak wrote: »

<instructions>

It'd probably be a good idea to edit out the op's info.

[Greycloak] · February 2012

Wow, thanks! I stop moderating for 6 months and look how rusty I got.

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