support tickets failing

1rst Of all This Bug The Windows error “I/O Device Error” means that there is an error in the computer’s ability to read data when users try to install a program or copy data from their CD or DVD drive.

This issue is likely to occur when Windows tries to use a transfer mode that the CD drive cannot use or does not recognize. To resolve this issue, the transfer mode in the IDE channel properties must be changed.

Now Things That might Help You :
How to Change IDE Properties

Click the Start button
Right click My Computer
Select Manage from the resulting menu
In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
Identify the CD/DVD drive in the expanded menu and right click the appropriate drive
Select Properties
In the Properties window, click the Advanced Settings tab
In the Transfer Mode box that represents the CD/DVD drive (typically Device 1), open the drop down menu and select PIO Only. In Windows 7, uncheck the “Enable DMA” option to disable DMA (which is equivalent to “PIO Only”)
Click ok and exit all windows
If this does not resolve the issue, go back using the above procedure and change the Device 1 in step #9 back to “DMA if available.” Then change Device 0 to “PIO Only” in the Transfer Mode box.

For reference, Device 0 is the Primary IDE Channel and Device 1 is the secondary IDE Channel.

After changing the settings, restart the system so that the computer recognizes the changes made. After rebooting, check the settings to make sure they are in effect. If they are, the device should now work properly.