You're really going to deny me a refund, Z8?
I've bought over 150$ of ZP every month, Since this game came out, SUBA4LYFE,
So, I've gotten to 100 coupons about a dozen times.
Up until recently, There was two options for 100 coupons, M4 Gold and AK Gold.
Of course, I've had both of these guns for months now.
(I purchased EVERYTHING for coupons, Excluding the two permanent snipers, AWM C and PSG R. Terrible.)
So, After I had LITERALLY EVERYTHING ON THE LIST, I reached 100 coupons again! So, Instead of buying ANOTHER Golden M4, I bought some MP5 Advanced and Armor. (awh yea.)
NOW SUDDENLY, There's an AWM Gold on the list, 100 coupons. SADLY, I'm at 15 coupons,
So I decide to try to get a refund on my AK Gold.
It takes Z8 TWO DAYS to reply, Then they tell me "I can't refund anything after 2 days."
Ticket is closed....?
Okaaaay.. How is that a valid answer?
why am I not being treated with the respect I deserve?
I have been playing since closed beta, I've bought 150$ ZP Every month since.
I probably single handedly paid for a server, Yet this game is still going to treat me like this? Yeaaaah.
Terrible game, Terrible reg, Terrible community, Terrible mods, Terrible support ticket system,
Terrible anti hack, LACKS IP BANNING.
I'm gonna go play CSS.
Peace out **** game.
So, I've gotten to 100 coupons about a dozen times.
Up until recently, There was two options for 100 coupons, M4 Gold and AK Gold.
Of course, I've had both of these guns for months now.
(I purchased EVERYTHING for coupons, Excluding the two permanent snipers, AWM C and PSG R. Terrible.)
So, After I had LITERALLY EVERYTHING ON THE LIST, I reached 100 coupons again! So, Instead of buying ANOTHER Golden M4, I bought some MP5 Advanced and Armor. (awh yea.)
NOW SUDDENLY, There's an AWM Gold on the list, 100 coupons. SADLY, I'm at 15 coupons,
So I decide to try to get a refund on my AK Gold.
It takes Z8 TWO DAYS to reply, Then they tell me "I can't refund anything after 2 days."
Ticket is closed....?
Okaaaay.. How is that a valid answer?
why am I not being treated with the respect I deserve?
I have been playing since closed beta, I've bought 150$ ZP Every month since.
I probably single handedly paid for a server, Yet this game is still going to treat me like this? Yeaaaah.
Terrible game, Terrible reg, Terrible community, Terrible mods, Terrible support ticket system,
Terrible anti hack, LACKS IP BANNING.
I'm gonna go play CSS.
Peace out **** game.
Comments
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I highly doubt that your refund was within the 48 hour rule judging by the way you worded things:[FONT="]Refund Policy[/FONT]
All merchandise sold through the Z8Games related websites is "virtual" and intangible, and therefore cannot be returned. Since game play itself is free to registered users, Z8Games will process any request for refund, made within 48 hours of purchase, to a new registrant who finds the overall gaming experience does not meet expectations. Said player will immediately be de-registered and may not be permitted to participate in further play.
Also you only ever get one coupon refund once, ever, regardless of how much you payed for the game. -
[MOD]Talonblaze wrote: »I highly doubt that your refund was within the 48 hour rule judging by the way you worded things:
Also you only ever get one coupon refund once, ever, regardless of how much you payed for the game.
I've been playing this game for longer than you've been a mod.
I've also never once received a refund of any kind on this game. -
CptFarukon2 wrote: »I've been playing this game for longer than you've been a mod.
I've also never once received a refund of any kind on this game.
I've been playing longer than I was a MOD too, derp.
Then tell me, was your purchase within the 48 hour rule when you sent the support ticket? Or did you purchase some coupon gear and after the patch did you realize you should have saved it? -
[MOD]Talonblaze wrote: »I highly doubt that your refund was within the 48 hour rule judging by the way you worded things:
Also you only ever get one coupon refund once, ever, regardless of how much you payed for the game.
Allow me to rephraseee.. I've been buying 150$ of ZP monthly for longer than you've been playing CF..
Edit: I've had my AK Gold for longer than you've bee-
You get the idea.
Edit Edit: I also have 8 pages of guns.
That alone should get me a god damned refund. C: -
CptFarukon2 wrote: »Allow me to rephraseee.. I've been buying 150$ of ZP monthly for longer than you've been playing CF..
Edit: I've had my AK Gold for longer than you've bee-
You get the idea.
I love your dodging. Your experience in CF has no importance to me. Especially since it has no bearing on your issue.
For someone that apparently has been around CF so long, I'm surprised you never read the TOS. Otherwise, this never would have came as a surprise. -
2 days... thats pretty fast, i mean looks like you havn't played maplestory...
i accidentally bought 2 90days custom item (same item) and filed a support ticket to get a refund for the extra item, maplestory emailed 6 months later saying plz wait patiently well we look through ur ticket as we r having alot of ticket coming in, thank you for ur patience... YES 6 fkin months my custom already fkin expired... tats maplestory customer service for you... -
[MOD]Talonblaze wrote: »I love your dodging. You experience in CF has no importance to me. Especially since it has no bearing on your issue.
For someone that apparently has been around CF so long, I'm surprised you never read the TOS. Otherwise, this never would have came as a surprise.
Why would I EVER read the TOS..
is that a joke?..
and my experience in CF better have an importance to you, Derping mod whom I've never heard of. -
2 days... thats pretty fast, i mean looks like you havn't played maplestory...
i accidentally bought 2 90days custom item (same item) and filed a support ticket to get a refund for the extra item, maplestory emailed 6 months later saying plz wait patiently well we look through ur ticket as we r having alot of ticket coming in, thank you for ur patience... YES 6 fkin months my custom already fkin expired... tats maplestory customer service for you...
This is the Crossfire forum, Nothing to do with Maplestory.
I'm infuriated by this post. -
-
CptFarukon2 wrote: »Why would I EVER read the TOS..
is that a joke?..
and my experience in CF better have an importance to you, Derping mod whom I've never heard of.
If you didn't read the TOS, that's no one else fault but your own. You agreed to the terms upon signing up.
So, answer the question, otherwise I can consider this thread closed. -
-
CptFarukon2 wrote: »What question.[MOD]Talonblaze wrote: »Then tell me, was your purchase within the 48 hour rule when you sent the support ticket? Or did you purchase some coupon gear and after the patch did you realize you should have saved it?
This one. The whole purpose of figuring out your issue. -
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CptFarukon2 wrote: »Oh you're illiterate.. I see..
I answered the question in my first post, and right after you posted that originally.
No, you specified the nature of your problem. However you specified no timeline to when you purchased to when you sent the support ticket. Only the time it took for your ticket to be responded to. -
[MOD]Talonblaze wrote: »No, you specified the nature of your problem. However you specified no timeline to when you purchased to when you sent the support ticket. Only the time it took for your ticket to be responded to.
dude.. Read the first post, it's right there.
"Of course, I've had both of these guns for months now."
I was refunding my golden AK, It pretty clearly says that.
Edit: I editted the first post, so I look right! -
CptFarukon2 wrote: »dude.. Read the first post, it's right there.
"Of course, I've had both of these guns for months now."
I was refunding my golden AK, It pretty clearly says that.
Edit: I editted the first post, so I look right!CptFarukon2 wrote: »I bought some MP5 Advanced and Armor. (awh yea.)
So I decide to try to get a refund on my AK Gold.
The refund system does not work like that. Your purchase with the aK Gold was done beyond what the refund policy allows. Your recent purchase, as you stated above wad with the MP5 and Armor, that is your purchase that was only eligible for a refund.
This tells me that you either A) purchased before the AWM-G patch thus, voiding the refund anyways, since its been out for a while orCptFarukon2 wrote: »There's an AWM Gold on the list, 100 coupons. SADLY, I'm at 15 coupons,
you didn't check for it in the coupon exchange before making your original purchase a few days ago.
As said, the only thing that would have been eligible for refunds was the one stated above, one cannot choose what can merely be swapped out of a refund. -
[MOD]Talonblaze wrote: »The refund system does not work like that. Your purchase with the aK Gold was done beyond what the refund policy allows. Your recent purchase, as you stated above wad with the MP5 and Armor, that is your purchase that was only eligible for a refund.
Are you saying I can refund temporary items?
This tells me that you either A) purchased before the AWM-G patch thus, voiding the refund anyways, since its been out for a while or you didn't check for it in the coupon exchange before making your original purchase a few days ago.
Dat one.
As said, the only thing that would have been eligible for refunds was the one stated above, one cannot choose what can merely be swapped out of a refund.
B'awh.
Alright thanks for being so tolerant, Bro. -
CptFarukon2 wrote: »B'awh.
Alright thanks for being so tolerant, Bro.
If your ticket was sent within 48 hours of that purchase, then yes, even temporary items like the MP5 and Armor package can be refunded, this will obviously count to your one and only refund exchange. -
If you bought (exchanged coupons for) a weapon after more than 2 days (48 hours) then you cannot get the coupons refunded.
If this 2 days happened during ticket processing time you should be able to get your coupons.
Keep in mind there is a limit to how many times you get this refund per account.
We cannot control to the degree you seem to like the content and changes to the game. We make it very clear as to what the content of each patch is and we also make it clear that the game updates on average about once per month.
Changes to the coupon system have been coming and may still continue to come. But we cannot give out refunds just because you do not like something a few months later because something you think is cooler comes out.
This discussion has been closed.
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