How contact Z8 Support?

NipXe · November 2011

I have a Support Ticket and I've waited for an answer about 4 months now. I made 3 Ticket Complaints about it, and they answered them withing a few days saying that it will get resolved soon. It still hasn't. I sent a detailed 2 paragraph email to G4Box, politely asking them to reply to my questions and points. They told me with 1 short sentence, contact Z8Games Support via a ticket.

It's like they didn't even read the email, as I am emailing them because getting help from the Z8 Support is not working.

So can maybe a GM or a Mod give me some advice on what to do.

Thanks.

Kawaii_Neko · November 2011

what's the problem?

NipXe · November 2011

What the problem is, is irrelevant. Simple version: there was a bug on the Z8Games website and I lost money.

dS_Archer · November 2011

Better investment would be you buying me beer.

TheCool925 · November 2011

nzNIP wrote: »

What the problem is, is irrelevant. Simple version: there was a bug on the Z8Games website and I lost money.

There has to be proof that you paid money.

NipXe · November 2011

TheCool925 wrote: »

There has to be proof that you paid money.

I've given everything they've asked for, 4 months still not enough to resolve it.

acealeam1 · November 2011

Sue them. Or threaten to. That should get you a real reply.

GoPancakes · November 2011

acealeam1 wrote: »

Sue them. Or threaten to. That should get you a real reply.

That's the American way!

aExtinction · November 2011

And thats why Z8games Support Fails

one_9 · November 2011

acealeam1 wrote: »

Sue them. Or threaten to. That should get you a real reply.

GoPancakes wrote: »

That's the American way!

Reread the ToS. They put in legal jargon preventing you from doing that.

EDIT:

TASTELIMES wrote: »

hold on, let me contact my lawyers for you. i'll have have this company bankrupt in a matter of days.

I'm sorry, let me rephrase. Nobody EXCEPT tasylimes can sue Z8games.

NipXe · November 2011

Waiting for official help.

IceMan52144 · November 2011

nzNIP wrote: »

Waiting for official help.

You wont get official help until sometime Monday when a GM comes back. I cant help you other than suggesting that you get every bit of proof that you can. Hope you get it worked out.

BadLT · November 2011

GoPancakes wrote: »

That's the American way!

More Like Way Of The Gun......

NipXe · November 2011

Alright, weekend over, where is that Saidin dude :P

Saidin · November 2011

nznipS wrote: »

What the problem is, is irrelevant. Simple version: there was a bug on the Z8Games website and I lost money.

You lost GP for a bug while renaming Clans.

We have not responded to this because it is still classified as an open issue with the tech team. I apologize that it seems as though we've been ignoring you. Something should have been done sooner to resolve your problem with the points.

While this issue is still open and being looked in to, we've compensated your accounts for the problem. Please review your ticket which should now be in your inbox.

NipXe · November 2011

[GM]Saidin wrote: »

You lost GP for a bug while renaming Clans.

We have not responded to this because it is still classified as an open issue with the tech team. I apologize that it seems as though we've been ignoring you. Something should have been done sooner to resolve your problem with the points.

While this issue is still open and being looked in to, we've compensated your accounts for the problem. Please review your ticket which should now be in your inbox.

Okay thank you very much

Main reason I was a bit angry was because I was expecting G4Box to reply somehow more professionally and with concern towards what their partner company is doing, instead I got pointed in the wrong direction. It's being resolved now so thanks again, and hope the tech team can find a way from that happening to other players in the future.

One_Legend · November 2011

Try PMing one of the Game Masters and don't sent in that much support tickets, it slows down the process.

[Sebbern] · November 2011

LT_Devil wrote: »

Try PMing one of the Game Masters and don't sent in that much support tickets, it slows down the process.

Saidin have already replied to this thread and the OP has already had his questions answered.

one_9 · November 2011

sebbern wrote: »

Saidin have already replied to this thread and the OP has already had his questions answered.

therefore a /close?

[Sebbern] · November 2011

one_9 wrote: »

therefore a /close?

Forum copping is against the rules, therefore, I'll let the mods do their job. (Unless you're the OP that is.)

How contact Z8 Support?

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