Support Page

Am I the only one who has found it takes a long time to get a reply for the support page on Z8Games? I asked who I could ask for a report I'm doing on CF and they said,
"Hello,

You can ask the questions here and we can try our best to answer them. What kind of report is this?" On 10/25/2011 5:17:07 PM
Then I've said 3 different since then and the last question with me stating that I need a reply soon on 11/1/2011 and I still haven't gotten anything from them after almost 2 weeks. I can understand they are busy and I know I'm gonna have a few GM's or MOD's reply to this but, the support people could at least keep their word on saying the will answer the best they can. And they have managed to do less than that, they haven't said anything!