Zombie hunt event page issue - fixed

CFHrvat wrote: »

Please dont tell me about it....
It was nidnight when I saw I have around 1500 kills. I said to my self, OK i will play for full hour and it will be 2000. I looked at 1 am, after I played 3 normal games, got all 3 times to wave 20 or above and was 1st or 2nd player on the map for whole game. I looked up at 1 am and I HAD 1790 kills, UNBELIVEBLE!!!!!!
I SAID TO MYSELF IM SO CLOSE, ONLY 210 KILLS! I played untill 2 am, again I played for at least 3 normal games, but this time I got with all 3 up to 20 wave, but in all 3 was 1st on the map. Its 2 am and there WASNT any update, so i said its some kind of bug again, I will play one more game. I played 1 easy and got to the end, was 1st again on the map and I played 1 Normal game after that one and got to 15 round and said this is it, and died on purpose. I waited 20 more minutes untill 3 am to see if there is some update, ofcourse no one updated anything I still had 1790 kills and I went to bed. This morning, 6 hours later, I entered my account, DIDNT find those crates, first I tought that mods didnt put it on, but im loging every few hours and I still didnt got them.

FIX THIS PROBLEM, I CANT TAKE IT ANYMORE!!!!!

[GM]Saidin wrote: »

Lets clear up some misconceptions here. And add some things that we're working on to improve things.

Firstly. We are investigating the fact that some people did not receive the prize even if they achieved the goal. Whether or not you checked the event page you should still have received a prize (assuming you made the goal).

However this will mean 1 of two things. You either got enough points to get the item, or you did not get enough points to get the item.

If you are in the second category there is nothing that we can do for you. The event was run for 72 hours and the requirements were listed. The event page just gives you a way to track where you stand in the requirements.

Secondly. We are not here to coddle people along and give everyone infinite amount of time to complete the event. All events have winners and then people who didn't win the event. If you played ZM games this past weekend and checked the page and it said you had 1500 things. But there was only 20 minutes left in the event time, then chances are you missed the boat on this.

In the last bunch of posts everyone seems to have checked the page at the last possible time (lets say within 5 hours of the event being over). Just because the system said you needed 300+ kills and you attempted to get them but did not, does not mean you should automatically get the prize. There were plenty of people who used their time to get the proper amount of points required for this event.

It should also be of note that we never see these types of complaints when we do a regular event with a prize that might be considered worth less. There is some sort of preconceived notion by the community at large that just because we offer something "valuable" for a prize that we should be giving it to everyone who just goes in and plays 1 game. This is not the case, nor the point of these events.

This above is not our failure. You had 72 (67 if you minus those last 5 hours from above) hours to participate in the event. And during those 72 hours you could check your status on the event page.

What we can do in these cases is improve the event page to give you additional time to check your status after the official event time is over. The problem that most people seem to have is that they left all the kills to the last minute, and then tried their hardest to get the amount of Zombie Kills required in the least amount of time at the very end of the event. This is not a winning strategy unfortunately. But we can make some changes to the event page which will help accommodate these issues.

For example, if you could check your status after the event was over and it said, you have 1964 kills. Then you know you were 46 points short and there would be nothing you could do about it.

That being said the purpose of the events page is not for you to check that page at 11:59pm and then realize you need 46 kills, and then we are going to call the emergency crew in to extend the event because you needed a few extra minutes. This is not how it works.

I am not sure which events you are talking about. Other versions of CF also deal with a smaller group of people.

We are dealing with a min of two databases. The game and its mirror (along with backups redundancies and other dbs as well as plenty of other back-end logistics). If we were to use the live game database at all times we run the risk of a few things; Game Slow Down, DB Corruption (affecting live) and the likes of things that would be catastrophic for the game. As a result we use a mirror DB for things like the Clan Page. The mirror DB synchs with the live db multiple times a day. But it does cause some delay in how fast statistics are displayed.

PS this is not unlike how many other sites and games work.

As far as real-time handing out of items. The event page takes care of this for us as a more streamlined way of dealing with the issue of handing out thousands of items and essentially modifying the live database without hurting the rest of the game.

If you go to the event page and qualify for the prize you receive it. However if you don't go to the event page and you qualify for the prize you will receive the prize automatically on the next time the event calculation cycles. In our case it's between 1 and 2 hours on average for the type of the event.

In the end you barely have to wait more than 2 hours for prize delivery on an event like this. A year ago you had to wait the entire weekend and then all prizes were given out at once with no indication of how far along you were in the contest.


We will update on the first point of my reply in this post when we have more information on the subject.

[GM]Saidin wrote: »

Lets clear up some misconceptions here. And add some things that we're working on to improve things.

Firstly. We are investigating the fact that some people did not receive the prize even if they achieved the goal. Whether or not you checked the event page you should still have received a prize (assuming you made the goal).

However this will mean 1 of two things. You either got enough points to get the item, or you did not get enough points to get the item.

If you are in the second category there is nothing that we can do for you. The event was run for 72 hours and the requirements were listed. The event page just gives you a way to track where you stand in the requirements.

Secondly. We are not here to coddle people along and give everyone infinite amount of time to complete the event. All events have winners and then people who didn't win the event. If you played ZM games this past weekend and checked the page and it said you had 1500 things. But there was only 20 minutes left in the event time, then chances are you missed the boat on this.

In the last bunch of posts everyone seems to have checked the page at the last possible time (lets say within 5 hours of the event being over). Just because the system said you needed 300+ kills and you attempted to get them but did not, does not mean you should automatically get the prize. There were plenty of people who used their time to get the proper amount of points required for this event.

It should also be of note that we never see these types of complaints when we do a regular event with a prize that might be considered worth less. There is some sort of preconceived notion by the community at large that just because we offer something "valuable" for a prize that we should be giving it to everyone who just goes in and plays 1 game. This is not the case, nor the point of these events.

This above is not our failure. You had 72 (67 if you minus those last 5 hours from above) hours to participate in the event. And during those 72 hours you could check your status on the event page.

What we can do in these cases is improve the event page to give you additional time to check your status after the official event time is over. The problem that most people seem to have is that they left all the kills to the last minute, and then tried their hardest to get the amount of Zombie Kills required in the least amount of time at the very end of the event. This is not a winning strategy unfortunately. But we can make some changes to the event page which will help accommodate these issues.

For example, if you could check your status after the event was over and it said, you have 1964 kills. Then you know you were 46 points short and there would be nothing you could do about it.

That being said the purpose of the events page is not for you to check that page at 11:59pm and then realize you need 46 kills, and then we are going to call the emergency crew in to extend the event because you needed a few extra minutes. This is not how it works.

I am not sure which events you are talking about. Other versions of CF also deal with a smaller group of people.

We are dealing with a min of two databases. The game and its mirror (along with backups redundancies and other dbs as well as plenty of other back-end logistics). If we were to use the live game database at all times we run the risk of a few things; Game Slow Down, DB Corruption (affecting live) and the likes of things that would be catastrophic for the game. As a result we use a mirror DB for things like the Clan Page. The mirror DB synchs with the live db multiple times a day. But it does cause some delay in how fast statistics are displayed.

PS this is not unlike how many other sites and games work.

As far as real-time handing out of items. The event page takes care of this for us as a more streamlined way of dealing with the issue of handing out thousands of items and essentially modifying the live database without hurting the rest of the game.

If you go to the event page and qualify for the prize you receive it. However if you don't go to the event page and you qualify for the prize you will receive the prize automatically on the next time the event calculation cycles. In our case it's between 1 and 2 hours on average for the type of the event.

In the end you barely have to wait more than 2 hours for prize delivery on an event like this. A year ago you had to wait the entire weekend and then all prizes were given out at once with no indication of how far along you were in the contest.


We will update on the first point of my reply in this post when we have more information on the subject.

[MOD]Us3r wrote: »

Not to mention that we gave a unique weapon for everyone who simply logged into the game between a specific time.

Pretty hard to accomplish?

[MOD]Us3r wrote: »

There you go.

CFHrvat wrote: »

Firstly, Saidin thank you for answering on such short notice.

The thing is that you didnt understand whats going on in my case. I quit playing this event 3 hours before the end of this event. Secondly, we had 72 hours, thats correct, but you cant expect from people to play this event in 1st part of this event So you really dont care if someone finished this event in first 4 hours or last 4 hours of event time. On the other hand, I played 3 hours in a row, that means that after I finished 1 match I started new one and was like i told 1st or 2nd person on the map, to get 500 kills. Thats more then enough to collect that 500 kills!
OK you said that "no one" argue about prizes that are less value then this one. Than may be true, but still every prize get you something. This is 1st time i didnt get what i earned. If there was some event that was handling out for example 1000 gp and I didnt got them, I would still write that on forum. Prize is prize and Im very happy when I recive something, no matter what that thig is.
And its not my ours (players) problem that you cant fix all those bugs, if you cant do what you are paid to do, then stop doing it! You may think now that Im insolent but thats the way it is. I told you how it was, if you can tell me that Im wrong and that I didnt collect those 2000 kills, I wont say a word, I would just say thank you for your time trying to help me, like any other polite person would do!
Thank you!

[GM]Saidin wrote: »

I am not sure which events you are talking about. Other versions of CF also deal with a smaller group of people.

CFHrvat wrote: »

Firstly, Saidin thank you for answering on such short notice.

The thing is that you didnt understand whats going on in my case. I quit playing this event 3 hours before the end of this event. Secondly, we had 72 hours, thats correct, but you cant expect from people to play this event in 1st part of this event So you really dont care if someone finished this event in first 4 hours or last 4 hours of event time. On the other hand, I played 3 hours in a row, that means that after I finished 1 match I started new one and was like i told 1st or 2nd person on the map, to get 500 kills. Thats more then enough to collect that 500 kills!
OK you said that "no one" argue about prizes that are less value then this one. Than may be true, but still every prize get you something. This is 1st time i didnt get what i earned. If there was some event that was handling out for example 1000 gp and I didnt got them, I would still write that on forum. Prize is prize and Im very happy when I recive something, no matter what that thig is.
And its not my ours (players) problem that you cant fix all those bugs, if you cant do what you are paid to do, then stop doing it! You may think now that Im insolent but thats the way it is. I told you how it was, if you can tell me that Im wrong and that I didnt collect those 2000 kills, I wont say a word, I would just say thank you for your time trying to help me, like any other polite person would do!
Thank you!