Account

anthoZ · October 2011

Hi I "ve a problem with my account I can not log in anymore tells me that his word is not incorect when I try to recover my password to my e mail is any mail from you

help me please.

Thanks you

one_9 · October 2011

Send in a support ticket here regarding all account issues such as lost email, changing password or security question & answer.

Nobody on the forums can help you in this matter.

In your particular case, answer the security question with the answer you inputted at the time you created that question.

AnuBisSvv · October 2011

good not send us to claim and do not even answer the tick
Moderators are supposed to have contact with the support really is not because they can not answer or make the announcement

anthoZ · October 2011

yes but my e mail say is wrong is strange i have creat my account with this e mail and i have make send my password again and no have in my e mail really boring say it. [Thank you! Your account information will be sent to your registered email address momentarily. Please enter registered email. Please enter confirm email. Please enter a valid email address. Emails do not match.

one_9 · October 2011

Please confirm with yourself that it is indeed the SAME email address you used to register as it is to have the password information sent.

Try looking up that registration email in that email service you believe to have used to register.

If you can't, there are other ways to find your information, but you will have to go through support and send in a ticket, providing that you prove you own that account, they will help you with getting a lookup on your registered email, as it is one of the options to select the checkbox.

anthoZ · October 2011

ok please look is my real e mail
Dear -

Your Z8Games login information is below:

Login ID: -
Password: i dont know now

Security Question: What was the name of ---
Security Answer: --- Mt2 Bank Password on Free Kingdom: ----
Mt2 Bank Password on New World: 000000
Your Account was created on:---
this message date 20/10/2011
and now i want again this and say e mail wrong have big problem

Name IG: SuperTiing : Lvl Second lieutenant (but ADMIN no look is my real e mail lol?

one_9 · October 2011

Please edit your post to remove personal information. Like NOW!

anthoZ · October 2011

what i make for suportgames give again my password in my e mail?

anthoZ · October 2011

[ Name IG: SuperTiing : Lvl Second lieutenant (but ADMIN no look is my real e mail lol?[/QUOTE]

warkry · October 2011

hey edit ur details and all cuse some hacker can stole ur acc men

dutchkilling · October 2011

TheGame94140 wrote: »

Hi I "ve a problem with my account I can not log in anymore tells me that his word is not incorect when I try to recover my password to my e mail is any mail from you

help me please.

Thanks you

I have a problem with my account because I forgot my update security answer forgotten and I know the re snatches did mail does not measure who knows what I want to do, because I want because my clan to remove before I have the security answer needs and I do not know and I know the mail is not because that is what I wanted to change, please e-mail

anthoZ · October 2011

es but i need help i no have my acc for suport no give me my password in my e mail really boring no play ....

anthoZ · October 2011

yes but i want suport give me again my password in my e mail is really boring

anthoZ · October 2011

yes but i need my password and suport no give me in my e mail with e mail i creat my account (say e mail wrong) ....

Talonblaze · October 2011

Send your ticket here; http://support.z8games.com/webform_new.aspx

Under Account then Account Administration
Then fill in your desired information and check the box you wish to retrieve your info for.

By the sounds of it, you know your Security Question and whatnot so that should help. Also if you have any Transaction IDs from purchasing ZP also provide them in the ticket.

Also DO NOT post account information here or to anyone! People will steal your account and then there will be nothing we can do to prevent it. Keep those details to yourself or with the Support team.

If you have any additional problems, private message me.

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