Bug To Create Clan

Hello everyone, the site with this small problem, when I try to create a clan.

The site says that my character does not have the required level of sergeant, put my character "Barroco" is now at the level of sergeant.

Another and also doubts about the free online crates was more than 2hours in the game and did not get free crates!


Thank you now and I apologize for bad English and I use a translator and I am Brazilian.