So now I have two M4 customs...

westrim · October 2011

Oh... darn. Is there anything I can do about this? I'm not sure what happened- I got it a month ago with coupons, and a day or so ago I turned in more for the camo deagle, but didn't get around to playing hours later so I never equipped it. I start up today, look in my inventory, and see no camo deagle... but two M4 customs. Glitch, mouse slip, I dunno, I thought everything went fine when I did the exchange. So is there anything that I can do/ can be done about this, or will the response be some variation of "oh well, sucks to be you"?

Time for a sadface emoticon.

Nukkarific · October 2011

westrim wrote: »

Oh... darn. Is there anything I can do about this? I'm not sure what happened- I got it a month ago with coupons, and a day or so ago I turned in more for the camo deagle, but didn't get around to playing hours later so I never equipped it. I start up today, look in my inventory, and see no camo deagle... but two M4 customs. Glitch, mouse slip, I dunno, I thought everything went fine when I did the exchange. So is there anything that I can do/ can be done about this, or will the response be some variation of "oh well, sucks to be you"?

Time for a sadface emoticon.

Wow, what a waste :<

Ub3rAce · October 2011

westrim wrote: »

Oh... darn. Is there anything I can do about this? I'm not sure what happened- I got it a month ago with coupons, and a day or so ago I turned in more for the camo deagle, but didn't get around to playing hours later so I never equipped it. I start up today, look in my inventory, and see no camo deagle... but two M4 customs. Glitch, mouse slip, I dunno, I thought everything went fine when I did the exchange. So is there anything that I can do/ can be done about this, or will the response be some variation of "oh well, sucks to be you"?

Time for a sadface emoticon.

If it wasn't more then 48 hours ago, send in a support ticket and they will refund your item.

If it's passed 48 hours, you can't get a refund.

westrim · October 2011

Do you have any evidence of that?

Ub3rAce · October 2011

westrim wrote: »

Do you have any evidence of that?

There's a thread open made by Saidin somewhere explaining their terms of use.

If you haven't already, send in a support ticket.
Sometimes they can do 72 hours, as for me they could do that, but it passed it.

I'm too lazy at the moment to look for the thread, but just send in a support ticket explaining your problem, and they should give you a refund if the time hasn't passed.

westrim · October 2011

Done. Worth a shot, at least. I believe I got it sometime late Thursday morning (if not, then that evening- the event log says 10-7, though), so if you're correct it should be okay. Thanks for the info.

SunXP · October 2011

yes, they will give ur coupons back if you dont want the item

[Rory] · October 2011

You'll be able to get the coupons refunded (if you are in fact within the 48 hour time period) but you'll only be able to do this once per account, try to make sure it doesn't happen again.

s7yx · October 2011

unlucky, good luck getting refunded.

njeppero · October 2011

oh darn.

westrim · October 2011

So this thread isn't left hanging, I'm checking in to say that though it took a while (probably due to the weekend), they did indeed restore the coupons, so I'm very relieved. Have a good week hombres.

White_Snow · October 2011

westrim wrote: »

So this thread isn't left hanging, I'm checking in to say that though it took a while (probably due to the weekend), they did indeed restore the coupons, so I'm very relieved. Have a good week hombres.

z8 customer support win

So now I have two M4 customs...

Comments

Categories