Should I get a refund?
Alright, I'm going to get to the point and not explain much before.
I am making this thread to see what you guys think, and if you guys think if I should get a refund or not.
Friday, September 23rd, I had 50 Coupons and decided to look at what I COULD get, and my mouse has been acting up, so while I was looking my mouse decided to have one of it's spasms where it basically just clicks and moves around insanely, and it ends up clicking the Okay.
Alright, so I never knew I could get a refund, and so around the 27th or 26th I found the thread saying you can get a refund 1-4 days or something like that.
So, I send in a support ticket straight away, and the next day about the 28th they decline my request.
I have spent over $250 to Z8games, and been a long time player, I decide to bring it up to Saidin after I found the message.
So, it was about the 28th or 29th when I sent a message to Saidin through PM, and he says he'll look into the response I received through the support ticket.
So, now it's today, and still no response back from Saidin, and his PM box is full, and it shows he was on today.
Okay, this is the message I gave Saidin through PM..
He responded with..
So those were the responses, and I still haven't received a response back from him, and that was like a week ago.
So, I send in another Support Ticket including my WHOLE problem, and that was about 4 days ago I sent them in and no response YET.
Down to the point, this is not technically a rage thread, this is mainly me reminding GMs and Saidin my whole issue, because I think Saidin forgot about my issue, and I really want to get down to what's going to happen.
I decided to ask you guys a question, do you guys think I should get a refund, or not?
No trolls.
I am making this thread to see what you guys think, and if you guys think if I should get a refund or not.
Friday, September 23rd, I had 50 Coupons and decided to look at what I COULD get, and my mouse has been acting up, so while I was looking my mouse decided to have one of it's spasms where it basically just clicks and moves around insanely, and it ends up clicking the Okay.
Alright, so I never knew I could get a refund, and so around the 27th or 26th I found the thread saying you can get a refund 1-4 days or something like that.
So, I send in a support ticket straight away, and the next day about the 28th they decline my request.
I have spent over $250 to Z8games, and been a long time player, I decide to bring it up to Saidin after I found the message.
So, it was about the 28th or 29th when I sent a message to Saidin through PM, and he says he'll look into the response I received through the support ticket.
So, now it's today, and still no response back from Saidin, and his PM box is full, and it shows he was on today.
Okay, this is the message I gave Saidin through PM..
Hello, I''m sorry to bother you, but about Friday I accidently purchased a Combat Axe Perm because of a mouse issue at the time, and I sent in a support ticket about Monday or Tuesday, because at that time I found out I could get a refund at this thread : http://forum.z8games.com/showthread.php?t=119891
Well, I sent in a support ticket, and got this response. :
Quote:
Dear player, we are sorry but four days passed. We are unable to commit refund for you. Sorry about the inconvenience.
http://forum.z8games.com/showthread.php?t=119891
Now, I understand the time passed, but I ask you to see if you have any sort of heart to refund the item.
I''ve been a long time buyer to you guys, spent over $250 to you guys, and been a long time player, since 09.
I just don''t get why I can''t get a refund from 1 day short or a few hours short, and I''ve spent over $250 to you guys, and been a long time player, and at the time I didn''t even know I could get a refund, so it was literally impossible for me to do it before, since I don''t view the forums very often, you can look at my post count, and tell.
My player name is: ***** (Censored.)
I just hope you have some sort of heart to refund my item, specially since I''ve been a long time buyer, and player of yours, and would really enjoy some-what trust from you guys, and surely you guys have access to my logs, and you can see that I accidently bought the Axe for coupons.
My mouse has been acting up lately, where it has spasms, and at the time I was looking at what I COULD get, and the mouse had a spasm, and it clicked the okay.
Thank you for reading this message, and if there is actually NOTHING you can do, then thank you for at least trying, and hopefully you''ll understand my issue, and I really don''t want this Axe, I was wanting to save up for Gold Deagle.
Again, thanks for reading this message, and thanks for at least trying.
I understand you guys are busy, and sorry to waste your time.
He responded with..
Hi, I've been quite busy so I don't have much time for my inbox. I will check up on this response you received and see what I can do.
I can't guarantee the result you want, but I'll be able to tell you what happened!
So those were the responses, and I still haven't received a response back from him, and that was like a week ago.
So, I send in another Support Ticket including my WHOLE problem, and that was about 4 days ago I sent them in and no response YET.
Down to the point, this is not technically a rage thread, this is mainly me reminding GMs and Saidin my whole issue, because I think Saidin forgot about my issue, and I really want to get down to what's going to happen.
I decided to ask you guys a question, do you guys think I should get a refund, or not?
No trolls.
Comments
-
They aren't going to give you a refund for your mouse "spazzing" out while in the Black Market. That is 100% your own fault, not theirs. Instead of buying $250 of ZP, why don't you go buy a new mouse.
I didn't buy it all at once.
That's a total of how much I've bought from them from $10 or what not.
I don't see why they can't have a simple heart to take off a few hours of me not sending in a ticket, because I didn't know I could get a refund.
Well, thanks for your opinion, someone honest I guess. -
I didn't buy it all at once.
That's a total of how much I've bought from them from $10 or what not.
I don't see why they can't have a simple heart to take off a few hours of me not sending in a ticket, because I didn't know I could get a refund.
Well, thanks for your opinion, someone honest I guess.
No problem, its just the way z8 games is. Their money hungry, as you can see with most of the cool stuff in this game costing ZP. Why would they refund you 50 coupons when they know you will more then likely go purchase more ZP. Get what I'm sayin? -
You had to send the ticket/PM before 48 hours after u have accidently bought it.
I tried to get my m4 crystal back for coupons, said that same with other guns..
It's 3 days actually, or so the support ticket told me.
72 hours = 3 days.
It doesn't make sense to me if it's a valued costumer of theirs, as I'll gladly go to another game if what I spend for them isn't enough.
Been playing since around January 09 or so, and been spending $250+ on them, way more then that I believe.
No, not all at once, I've gotten several $10.
Plus, I've bought another Mouse since the accident, and it's no longer happening, so I learned the hard-way.
Anyways, thanks for your opinion too. -
No problem, its just the way z8 games is. Their money hungry, as you can see with most of the cool stuff in this game costing ZP. Why would they refund you 50 coupons when they know you will more then likely go purchase more ZP. Get what I'm sayin?
Well, I'm honestly thinking about leaving and going to another game during this, and that's the total truth.
They are money hungry, and I don't think they appreciate how much I've spent to them, and that's one of my issues here, that they don't see me as a valued player and costumer if they won't count off a few hours.
Thanks for everyone's responses, didn't think I would get this many. :P
Thought it would be trolled like crazy. -
It's 3 days actually, or so the support ticket told me.
72 hours = 3 days.
It doesn't make sense to me if it's a valued costumer of theirs, as I'll gladly go to another game if what I spend for them isn't enough.
Been playing since around January 09 or so, and been spending $250+ on them, way more then that I believe.
No, not all at once, I've gotten several $10.
Plus, I've bought another Mouse since the accident, and it's no longer happening, so I learned the hard-way.
Anyways, thanks for your opinion too.
With you spending $250 on this game, I'm sure there are tons of other people that spend the same amount if not more. If you choose to play another game, I'm sure they aren't going to stop you. The mention of how much money you have spent on this game isn't going to help you get those coupons back. -
With you spending $250 on this game, I'm sure there are tons of other people that spend the same amount if not more. If you choose to play another game, I'm sure they aren't going to stop you. The mention of how much money you have spent on this game isn't going to help you get those coupons back.
Well, I would think that they would know I would spend more money knowing that they are kind enough to do that, and know that since I've spent a lot of money already, that I would spend a lot more.
So, right now I'm just waiting mainly for the Support Ticket, since I doubt Saidin will reply anytime soon, if ever. -
They wouldn't give you a refund due to your mouse spazzing. It is YOUR own fault for having that mouse. If it was Z8's fault then they would refund it to you. If they did not cause the problem they won't refund it to you.
Well, it's called an accident for a reason.
Plus, how could it possibly be Z8's fault?
Some kind of error?
Accidents are called an accident for a reason, it was a huge accident.
If I'm not mistaken, the thread I read even says if it was an accident, I prefer not to find the thread, but if I'm not mistaken, it does say "accident."
Also, it's common sense that I want a Golden Eagle as said in the OP, and I would only have 58 coupons, right there is money for them, I'm getting paid soon actually, and don't know what I should do with it.
Part time job, in-case your wondering.
So, right there is common sense I would buy a few more sets of ZP for Golden Eagle.
Thank you for your honest opinion though.
EDIT: Proof it says accident..To make things clear we'll go over it here. Items bought with ZP are final. However there are ZP refunds available to those players who bought items accidentally (etc) for Cross Fire items of 30 days or more. -
I wouldn't hold my breath since allowing even just one player (especially one who made a big deal about it by making a forum thread) exception from the 48 hour rule, everyone would be asking for it, making the rule pointless.
Being uninformed of the rules doesn't grant you exemption from them, just as in law. -
I'm not trolling, but honestly the Permanent Combat Axe is one of the best things you can get from coupons.
OT: I guess you'll have to wait, they have many more important things such as hacking reports and stolen accounts reports to go through, so your issue might take a while to be fixed. -
The refund policy is a 48 hour period. You must send in a ticket within 48 hours of purchasing the item. According to your post you received the item on the 23rd. Then you found out on the 26th or 27th that you could refund it within a certain amount of time alas, by this date it was already over the time limit. Considering you thought it was a max of 4 days and not two, you looked at a post by someone who did not know the correct policy. If you searched "Refund Policy" one of the first threads you will get is Saidin's official announcement on Refunds.
More information can be found here on Saidin's thread.
You accept the policy when you register. It's a good idea to read it. It's not Z8Games' fault if you didn't. You agreed to it, you didn't meet the deadline you agreed to. Giving one person an exception will only make other players say "Oh, well you gave this guy an exception".
All players are supposed to be treated equal by G4Box Staff. Just like when players are banned, rules are not bent just because you're a "Customer".
As well, according to one of your posts, you read Saidin's thread, but not enough, as it clearly states the line right under the one you quoted, in bold the deadline of 48 hours, which is 2 days. -
He has a point with his mouse being "spastic". My mouse always get stuck in CF, i have to manually turn off one of the cores. This is a bug, which has never been addressed.
It will have had to mess up VERY quickly in 2 very precise points of the screen. I dont buy the whole "spazzy out mouse" thing.
Rules are rules. Sorry you didnt know but thats not a reason to skip over the rule.
Also for those complaining about "Money Hungry"
Its a company where ZP is their biggest income... Derp
Plus, he already has the coupons... They wont be losing ANY money by helping him or not. -
We have a specific clause in our Terms of Use involving accidental clicks in the Black Market.
We understand that sometimes people click things they don't want to, and while careless can result in actions you want to take back.
You're allowed 1 refund for coupon exchanges if you contact support within 48 hours of the accidental exchange.
The rest of our refund policy is explained in [3.8].[3.8.2] Cross Fire specific items (Black Market)
All Black Market Crates sales are final. No refunds or exchanges will be given for the crates themselves and no items won from the crates can be exchanged for other items. Black Market Coupon refunds will be given for accidental exchanges as long as the purchaser contacts Z8Games within 48 hours of the original coupon exchange. A refund of this type will only be given once per account.
The 23rd - 27th is more than 48 hours. So a refund in this case will not be given. -
[GM]Saidin wrote: »We have a specific clause in our Terms of Use involving accidental clicks in the Black Market.
We understand that sometimes people click things they don't want to, and while careless can result in actions you want to take back.
You're allowed 1 refund for coupon exchanges if you contact support within 48 hours of the accidental exchange.
The rest of our refund policy is explained in [3.8].
The 23rd - 27th is more than 48 hours. So a refund in this case will not be given.
I'm not really sure when I actually contacted my first Support Ticket, since I just found out before that I could get a refund, and didn't pay attention to anything else, and just sent in a support ticket.
So, not like I could even do it within 48 hours, since I didn't even know.
Well, I guess that post solves my issue?
I'll just leave it at that I guess, since I'm guessing that solves my issue right there. -
Honestly, not to be mean but a lot of players have spent more than $250 (Which I don't know why) on this game. I've seen some say something about having mouse spazms just as you had but I don't recall them getting a refund. So in order to make it fair, just call it an accident just like everyone else. Either way, good luck to you and have a nice day.
-
Been playing since around January 09 or so, and been spending $250+ on them, way more then that I believe.
No, not all at once, I've gotten several $10.
Lol, you've been playing since the beginning of 09 and have only spent roughly $250 and you think that's a lot. There are people that put that much money(or more) into the game in a week or two.
Maybe you should get a new job since being a paper boy isn't paying you enough. Then you'll understand that the amount you spent is just a drop in the bucket compared to what many others spend and you won't be so butt hurt about something Z8 had no control over, i.e you're cheap busted mouse. -
Being uninformed of the rules doesn't grant you exemption from them, just as in law.
Actually it does. The Miranda warning (at least for Americans?)
I hear that if an officer forgets to tell you them you can get away (well probably not murder, but this is far from it, no?)
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