My zp did not arrive until six days now

Hello from Brazil so I placed on 12/09/11 and 09/12/11 in your country and the next I deposit, I get my friend's clan has already deposited and now I bought it 20 k zp zp buy the 10k I get it already has not yet come to me I want an answer already paso 5 working days and not come my 20 thousand zp would like a response from a team member pq not know what's going on my q zp has not yet reached