Bug or is it? :'(

Hello this is my first post here in the forum, come here to announce that I bought a paysafecard, deposited and nothing It was the morning I deposited the site was a little "sucked" and was a little anxious paysafecard deposit of 10 euros, went to see my account, but nothing! I opened the crossfire and appeared "-1" appears in the place where our zp! but I also did not refresh.
I hope that will help me in this case because she liked to have my 10k in my account zp.
Thank you for your attention, okefaxes.

PS: Im from Portugal