Support is serious?

Chimpzz · August 2011

My ticket sent in 5 days ago:

My Support Ticket wrote:

"Yesterday I brought 10 ZP crates one by one so that it would make up the 10 zp purchases needed for your "Back to school event" to obtain a further 10 free M14EBR crates, however after a day of waiting I still have not recieved any crates whilst others have.

Can you please look into this and rectify it?

Thanks"

Support response:

Support Response wrote:

"Sorry but it is only for ZP items(BP,GP items are not included).

http://forum.z8games.com/showthread.php?t=170410"

And they closed the ticket LOL

So did I just get ripped off? or is this gonna take a weeks worth of tickets to rectify?

Galbat0rix · August 2011

LOL they didn´t read your ticket i think O.o

Chimpzz · August 2011

Galbat0rix wrote: »

LOL they didn´t read your ticket i think O.o

IKR they never do, Every time I go to support it takes like a fortnight to resolve anything.

Smagjus · August 2011

They want to test your endurance this way. Send another one. I wouldn't even change the text.

Chimpzz · August 2011

Or test my patience:mad::D

I sent this as a new ticket:

"Sorry but it is only for ZP items(BP,GP items are not included).

http://forum.z8games.com/showthread.php?t=170410"

OMG really is that your response?? OFC it was ZP purchased and ZP crates were brought 1 by 1.

BlindNate · August 2011

Chimpzz wrote: »

My ticket sent in 5 days ago:

Support response:

And they closed the ticket LOL

So did I just get ripped off? or is this gonna take a weeks worth of tickets to rectify?

lol i got ripped of 2 :O
i buyed 2 days ago zp crates 10 of them and i didnt get crates :S >.<
i will send support ticket to them i hope i will get my 10 crates.

Smagjus · August 2011

I made the experience that the more polite you ask the sooner you will get your response. If it is true then you have to wait some weeks now^^

Chimpzz · August 2011

Smagjus wrote: »

I made the experience that the more polite you ask the sooner you will get your response. If it is true then you have to wait some weeks now^^

Well my first ticket took 5 days for a response and that was polite, so I'm looking at 10?

I'm not in a hurry for them and I already have the m14ebr, but I want them.

DNatedogg wrote: »

lol i got ripped of 2 :O
i buyed 2 days ago zp crates 10 of them and i didnt get crates :S >.<
i will send support ticket to them i hope i will get my 10 crates.

Send in a ticket, don't let them rip you off lol

[Rory] · August 2011

Chimpzz wrote: »

My ticket sent in 5 days ago:

Today's date is the 30th. 5 days ago would have been the 25th. The even started on the 26th.

Support were serious.

Chimpzz · August 2011

[MOD]Rory wrote: »

Today's date is the 30th. 5 days ago would have been the 25th. The even started on the 26th.

Support were serious.

Ok let me put it this way I brought them when the event started so what ever time frame since then.

I was counting the 26th, 27th 28th, 29th and today!

DesiKidNo1 · August 2011

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The support team are so lazy. They never give me a proper reply.

[/size]

TheCool925 · August 2011

Because they don't reply...

[Sebbern] · August 2011

cccool9252 wrote: »

Because they don't reply...

They do, but they don't reply to hack reports. They don't reply to them because it is faster that way, they would just waste a lot of time writing "Thanks for the report." and something similar while replying to every single report. And that would result in less hackers being banned each day.

EIKOOC · August 2011

Yup What Rory said
You bought it the day before the event started
You bought it on the 25th but the event started on the 26th

PR0PAGANDA · August 2011

im sorry but after a bad experience with z8"s customer service
and how they referred me to a thread to be belittled
I dont bother wasting my time with support

Chimpzz · August 2011

duhCookie wrote: »

Yup What Rory said
You bought it the day before the event started
You bought it on the 25th but the event started on the 26th

Daft kids

KDuane · August 2011

The one support ticket I sent in (concerning the Seal event, where the knife only games in the new map weren't being counted in stats) was answered in a similar vein. I responded with a request for them to not insult my intelligence. I think, sometimes, they forget that we are on the other end of the screen and do not have access to the information they have.

Apposite · August 2011

Maybe they read ZP wrong

Chimpzz · August 2011

Nah I know how these responses are made it goes like this:

Support thinks: "Ok, What is the problem?" - everything else in the ticket is disregarded.

Supports conclusion: "Oh this time it's free m14ebr crates, he is saying he didn't get them."

Support thinks: "He can't have met the criteria and must be a bigger idiot than myself."

Generate Response:

Sorry but it is only for ZP items(BP,GP items are not included).

http://forum.z8games.com/showthread.php?t=170410

Chimpzz · September 2011

I replied:

OMG really is that your response?? OFC it was ZP purchased and ZP crates were brought 1 by 1.

In response to their first answer as I already stated earlier in this thread.

So they send this reply:

Support wrote:

Please note that there will always be a delay on giving out the items. Please check it again. Sorry about the inconvenience.

http://forum.z8games.com/showthread.php?t=170410

Some delay huh and still have no crates after I brought the crates at the start of the promotion it's now the 1st Sept...

I'm not happy, So what else do they say after being pestered?

Support wrote:

This offer counts for any single ZP item purchased either through web or in game during the promotion period (Aug 26 - Sept 9) and this offer will stack. Please note 10 crate bundles count as one purchase.

For more information, please refer to this link:

http://forum.z8games.com/showthread.php?t=170410

Hrm more BS so I persist:

Support wrote:

Please refer to our previous response, do not open new tickets for the same issue. Thanks.

So translated this means you got ripped off don't complain anymore.

Can you guys get some trained monkeys to do the tickets?

K_kz · September 2011

This is the way they solve customer's issues, isee. I know this is a quite recent event but c'mon its not a bigbutt event where there are too much info. C'mon "Support" team, read the event site, interpret the sh!t then reply. No customer likes perfunctory replies, thanks. ^^

Off topic: wuz thinking bout buying 10 m4a1-elite crates but if the reply is like that, nah i Wont argue with y'all but i would definitely like to find a game with better trained monkeys.
^^

stupidnffame · September 2011

They should give us all a 100 free crates for even sending them money right now.
Obvious they just don't care about their customers with the hackoplypse going on for weeks on end. Been playing this game for 3 years and buying ZP the whole time but I've just about had enough. Their needs to be some kind of ETA post of when this junk will be fixed. It's the absolute LEAST they could do. Z8 you're going to lose a ton of loyal paying customers with your apparent apathy.

Chimpzz · September 2011

This thread was made for a laugh and I thought the support team might actually have rectified the issue by now, but obviously even I gave them too much credit.

Although laughing at the support team is funny the issue is real and needs resolving so I posted this in Technical Support.

Support is serious?

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