Z8 support is joking. Or not?

My Q:
"Dear Sir or Madam,
my weapon from GP-crate has been 100% destroyed when I was offline for 2 minutes! Its a CF bug. My account was damaged for not-the first time... I lost 2500gp. Thank you for compensation.
Yours faithfully

KissOnLips

Attachment included"

And Support replies:
"The temporary weapon you got has been used by others without repairing and then recicled into Black Market.

and it remains destroyed when you win it."


Well -So in GP crates are only destroyed weapons? When I buy 10 Anaconda-C crates for 16.000 GP and win M4A1 for 7 days and restart the CF, this weapon is absolutely destroyed and the repair cost is 10.000GP. The same with SG. Weird rules...

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