My acc was hacked !!!
My acc was hacked and the thief changed the account information .. but only things I know now is the username and secret answer ...
I also received the email saying that someone changed the account information, and that if I did not authorize anyone to switch, I could get in touch with the support of Z8Games ..
I created a ticket, I spent all the necessary information (login, password, email, secret answer, and the email I received) but of course I passed the information was old, before the thief change .. I have more than 20 screenshot of the account, when I was playing, I also have replays ... but still support the Z8Games said he could not help me ¬ ¬ '
What does it take for me to get my account back? I created the account in 2009 and play until last week (when hacked) .. I mean, two years have been playing ... and because the support Z8Games can not help me? if I spent all the information needed to get my account back ...
And the thief has sold all my guns ... And I think, he also spent my z8bonus, it was 6002 ... Z8Bonus
Please help me!
(google translator)
I also received the email saying that someone changed the account information, and that if I did not authorize anyone to switch, I could get in touch with the support of Z8Games ..
I created a ticket, I spent all the necessary information (login, password, email, secret answer, and the email I received) but of course I passed the information was old, before the thief change .. I have more than 20 screenshot of the account, when I was playing, I also have replays ... but still support the Z8Games said he could not help me ¬ ¬ '
What does it take for me to get my account back? I created the account in 2009 and play until last week (when hacked) .. I mean, two years have been playing ... and because the support Z8Games can not help me? if I spent all the information needed to get my account back ...
And the thief has sold all my guns ... And I think, he also spent my z8bonus, it was 6002 ... Z8Bonus
Please help me!
(google translator)
Comments
-
Did u 1.
GO to Support-->Account-->Account Administration.
On this u Check Lost password,Change security and email,Registered Email,security answer
It says on the top (What info do you request from us?)
Did u do all this?
P.S Next time. dont give out any information to anybody.
U really need to give them this kind of info
I.P Adress, Last two payment transactions (credit card or paypal)
Login I.D
Password
Email adress
Security Code
Screenshot
And Account Creation Date. -
But then, I've logged in, secret answer, email, and the screenshot of the email I received, saying that my account information have been changed and that if I did not authorize anyone to change, I could get in touch with the Z8Games. ..
I just did not pass the account password because the guy who stole the account changed, nor do I email from paypal because I never bought ZP PayPal.
But the information that I passed them, was enough for me to get my account back ... -
But I never "downloaded" and never used ha.ck in my life ...
And my problem still continues, the Z8Games anyone is interested in helping their players, who happen to be players who play this "server" ... It seems I'll have to go pro like difficult ¬¬' -
i got hacked as well , he trashed my guns :O will i ever get them back ? i'm still on the account , but he changed my pass, how long will i need to wait ? i send in a ticket like they asked , but i never buyed with paypall , isn't there a number i can call to sort stuff out ? i can proof its my account , but i can't speed up things , he already trashed over 5 guns !! and he's messing up my kill death , please
if i can't get it back , atleast ban it then -
[1.1.2] Account Sharing
Accounts shall not be shared between people. This includes but may not be limited to such people as friends, relatives, parents, children, spouses, co-workers, clan members etc. It is the responsibility of the account holder to keep all information about the account secure. Z8Games takes no responsibility for an account in which more than one person may know the confidential information of. Accounts involved in sharing instances may require information as listed in [1.1.4] to prove ownership. Z8Games reserves the right to leave the account in its current state or close an account if information can’t be corroborated.
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