Desperate to my problem, still cant play!

This always appears, sent a ticket that replied "Please check our technical support forum at:
http://forum.z8games.com/forumdisplay.php?f=13

If you have finished a search on your issue and still cannot find an answer you may then create a new thread on the issue. Please be sure to be as specific as possible when creating a new thread."

I have tryed everything and nothing seems to fix this so I made a new thread.

Man im about to give up , and I bought 100k zp in the past week to get m4 silver and ak silver and a bunch of other weaps, cant use them now

So dissapointed