xtRAP UNABLE TO RUN PROPERLY OR SERVER UNSTABLE

after i hit start on the interface that still doesnt have anything in it, it brings up a loading thing for a fraction of a second and i never see it actually load anything. in the bottom right-hand corner of the screen an xtrap logo appears and an xtrap error described in title appears in the center of the screen for a few seconds. i just retried and noticed it was a patch trying to install but it didnt.