Is it me or I'm getting random answers from support?

nR1c0 · June 2011

Hi,
I'd like to have yor opinion on this discussion I had with support team. I really don't understand the meaning of all this so if someone can help me out I'd appreciate it.

I opened a ticket to report some racist players:

Hi, have to report heavy racism against me only cause the I' using an in game character who's black. This two persons have insulted and threaten me for all the game only for this.
They called me monkey, ****** and other stuff plus insulted my family as well.
I hope you really put a stop to this persons. Names are (names fo players involved)
I attach a screenshot to prove what I'm saying.
Best regards,.

I got this reply

Please login and fill out the following form and submit an additional ticket.
http://support.z8games.com/webform_new.aspx?id=3

Now this was already strange cause I did open a ticket so why opening a new one?
Anyway i did it

Hi, I''ve been asked to open a new ticket for this complaint so here it is. Below you can find the text of the previous ticket.
(text of previous ticket)

Then the support team first wrote this

Thanks for the report. We will look into it.

and after half an hour this

Hello,
We have a Code of Conduct and Rules for our Community Forums. We ask that our users follow these rules and if they don't they will receive infractions and may be removed from our boards for a period of time. The ban on your account will remain until it is automatically lifted. You can then continue to post as usual but please remember to watch the rules. Subsequent bans on the forums can lead to a permanent removal from our Community Forums and may lead to in-game bans which can remove ribbons or other rewards.
To review our Code of Conduct please go here:
http://forum.z8games.com/showthread.php?t=116677
And to review the forum rules please go here:
http://forum.z8games.com/showthread.php?t=19
Once the ban has been automatically lifted you will be able to post again. Thanks for your understanding on our forum rules.

errrrr...I didn't get this, is it me getting banned or what????
So I wrote this request for clarifications

Sorry to disturb you for a probably silly question but I didn’t understand the message you sent me the 6/7/2011 at 11:17:56 PM: are you reporting me the message you sent to the persons I reported for racism or have you banned me? If the latter, why?
Best regards

And got this cryptic answer

Please be patient until it is released. thanks.

I DO NOT understand what's going on, the question is still the same: who's banned? If me WHY?
Please give me your opinions, they might help me understand.

Bye all.

Apposite · June 2011

This is how they provide "service"

Dat_rifflez · June 2011

The support for Z8 is completely trash. They give you stupid answers that are supposed to "help" you.

iLiveToTroll · June 2011

This is indeed abit weird Z8. Is this an automatic system update you guys have done, or are some of your staff just upid?

CyberCatUK · June 2011

Ah so they got the random non-sense reply to tickets system working perfectly again I see.

And to answer to your query, let me just spin my random answer thingy-ma-jig....

Ok, computer says: "You need to take 2 bananas and the red which is not blue which will after that apple and dance for 5 minutes. Please be patient until this makes sense."

bLaaaaackMAN · June 2011

wow, those awnseres make no sence at all O.o

[dot] · June 2011

Best way to get proper answers is to be very short and concise.

"Hello. Person *** insulted me, see attached screenshot."
(attach screenshot)

IGN; ***
Hacking type; Others
Round/Time; 0
Comments; Quote above
Replay file: Not sure if the attachment system approves of images.
Add a link to the image uploaded properly* in the comment field, and try to attach too.

Properly: http://oi55.tinypic.com/2wcpj0m.jpg
Bad: http://tinypic.com/view.php?pic=2wcpj0m&s=7

LiekMudkipz · June 2011

Atleast you're getting a response from support, unlike most of us.

nR1c0 · June 2011

[MOD]dot wrote: »

Best way to get proper answers is to be very short and concise.

"Hello. Person *** insulted me, see attached screenshot."
(attach screenshot)

IGN; ***
Hacking type; Others
Round/Time; 0
Comments; Quote above
Replay file: Not sure if the attachment system approves of images.
Add a link to the image uploaded properly* in the comment field, and try to attach too.

Properly: http://oi55.tinypic.com/2wcpj0m.jpg
Bad: http://tinypic.com/view.php?pic=2wcpj0m&s=7

I don't understand how "are you reporting me the message you sent to the persons I reported for racism or have you banned me?" could be a long question, neither how "Please be patient until it is released. thanks." could be a proper answer anyway.

[dot] · June 2011

epl72 wrote: »

I don't understand how "are you reporting me the message you sent to the persons I reported for racism or have you banned me?" could be a long question, neither how "Please be patient until it is released. thanks." could be a proper answer anyway.

You're clearly not banned.

kyiu · June 2011

Q: Is it allowed to use that program?
A: If it is allowed, you may use it.
I was more precise with my ticket, but this is basically how it went.
Never received anything THAT random though, can't really complain about the majority of the answers I got.

nR1c0 · June 2011

[MOD]dot wrote: »

You're clearly not banned.

I can log in the game, I can post in this forum so I clearly know I'm not banned.

So the question is: do you really think I got clear and enlighting answers from support team?

The point is better answers (not longer..only clearer) will be more appreciated and I don't think this would take more time for them.

[dot] · June 2011

epl72 wrote: »

I can log in the game, I can post in this forum so I clearly know I'm not banned.

So the question is: do you really think I got clear and enlighting answers from support team?

The point is better answers (not longer..only clearer) will be more appreciated and I don't think this would take more time for them.

I can't say for sure but I'm pretty sure some common issues get bulk replies.

Clearly the ticket took more effort than necessary.
Delete them (if possible, haven't used support in a while..) and submit a new, clean one, as suggested.

Is it me or I'm getting random answers from support?

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