How long does support generally take?

Ghost_O · June 2011

I put in a ticket over a week ago and have had no reply. I really need help with what my ticket is needing help for. I had added things to the ticket to hopefully help my problem get solved, but still not even a reply saying they are going to see what they can do. I'm not having a go at you z8 guys, i just want to know the average time for a support ticket. because i have put them in and gotten a reply the next day, but not with this one. please help me

MrMrDcH · June 2011

MiTcHyMaN199 wrote: »

I put in a ticket over a week ago and have had no reply. I really need help with what my ticket is needing help for. I had added things to the ticket to hopefully help my problem get solved, but still not even a reply saying they are going to see what they can do. I'm not having a go at you z8 guys, i just want to know the average time for a support ticket. because i have put them in and gotten a reply the next day, but not with this one. please help me

I got a response in about 5 days. Its the weekend don't forget, so if you didn't get one by now you won't until at the earliest Monday.

Ghost_O · June 2011

ok, thx

CouNter24 · June 2011

Just be patience,cuz a lot of ppl send support tickets.....
The average time to get a response is 48 hours or more...

ShadYownZ · June 2011

Many people dont understand what the support is doing. In an other forum i just saw someone was asking ,,Why isnt the support answering?'' And they just answer ,,Just keep on spamming tickets, they will answer then''

I just can say: How silly can people be? Things like this just make it slower for all. Please write only 1 ticket and be patient.

/ hadY-

Ghost_O · June 2011

yes, they answer the tickets in order, i was just asking how long the average wait time is.

How long does support generally take?

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