13 things that have to change
Comments
-
[*]Kick vote, vote kick, whatever must be improved.
It is too hard to kick hackers but it is too easy to kick legit players. Most of the hackers got low ranks and good legit players got high ranks. So just make it easier to kick low ranks and make it harder to kick high ranks. The final development of this idea is your job. The worst thing you could say as someone who represents the company is that you don't know how. Well you did...
Farming could be a problem here but it is a minor issue since it is very time consuming and not rewarding for most hackers. Additionally you would reward high ranks this way or in other words faithful customers would be pleased.
What about votekick in FFA, MM & HM? I do not play these modes myself but I hear a lot of complaints. I guess I stopped playing it because of hackers...
especially being kicked in the last few seconds because you are the ACE is the most annoying. we don't need vote kick in MM and HM, everyone would kick the player with the most kills -
Dunno what site you're visiting cause both the forum and cf site load fine for me.Homepage/forum
You should improve your forum because it is the slowest and worst to handle website I have seen yet. It is much too slow. Me and many other users do not want to wait half a minute to load a page. I also do not know why I have to upload masses of data to visit a certain page. I have noticed that my upload speed (50KB/s) is fully used while visiting a page here. What do you need these data for? -
We always appreciate a player's concern on the issue, especially when they make it put as well as you did and without a thread just plain raging about it.
However, I think it would do you well to research first. As we have stated official announcements and hints about upcoming things that you will find go along with your points.
Point One - The hacking issue.
I have been a gamer for most of my life, and I can tell you that what I've seen in this game is not as bad as many other games I have played. Now, we realize cheaters aggravate our legitimate players, and us too, but you must understand that this is a free to play game and therefore there will always be some sort of cheater within the game.
Since Beta, we have seen cheats in a high percentage and low, going up and down up and down, that's the way it works. Right now though we are in the phase of seeing it go down. Though the percentage is confidential, so I do not know exact numbers, we have been told that the percentage has dropped quite a bit since the auto-ban system was put into place. It will take time to keep cheaters down low, but CrossFire is doing wonderfully right now in preparing. Not only is our anti-cheat working on patching big cheats, but our Developers have been working on anti-cheat methods as well.
Point Two - The Kicking System
Now we realize that the kicking system is abused by many non-mature members of our community, however we as a team, even moderators, have been looking through each scenario looking for the best way for our kick-vote system. However each way just leads to a new way of it being abused. This is something that will take time, because it is an essential part to the game, and putting the wrong system into place could have a huge impact.
Point Three - Glitching
Glitching used to be one of the most complained about thing on the forums. Sometimes even bigger than cheating when we had GameGuard. However we are constantly getting glitches and sending them in to be fixed. I can vouche for this as [MOD]Giggletron, Aero, and I have glitched EVERY corner of EVERY map saved within a replay, and screenshotted so that it could be fixed. The first time we sent it in, a good chunk was fixed. However with the massive amount it is, it takes time to fix them. Glitching has had a huge decrease of the amount of players who glitch in pubs and it will only continue to decrease as the game gets older.
Point Four - chat filter
This is something totally up to the developers. And while some of us feel it should be available to turn it off and on, it ultimately is necessary with the amount of people who are not mature enough to not need to insult/harass/etc every two sentences.
Point five - Clan Zp
I do not know much on this subject, but I expect that we will most likely see these back in the future.
Point six - The website
The website is constantly being worked on, even though it is not available to the public. Our very own CrossFire Game Manger Saidin has confirmed to the public that our forums will be updating very soon, but this time it is being made sure it is done correctly, so we don't have the issues we have arrived at with the current boards. This is why it is taking some time.
Point seven - Support.
Everyone realizes that support has issues at times. But these are only the people that complain. People don't realize how many tickets are sent in daily, and even hourly. It only seems like they do such a poor job because the only people who mention it are those who are having issues with support. Sometimes a wrong message is sent, but don't forget, they are doing this as their job, and it's only human nature to make a mistake and reply to the wrong one, or mis-understand it. They can't take an hour to make sure they are 100% correct, there is just no time for that.
Point Eight - Ping Caps
I won't go into this, we have said enough on this topic 5890295454893 times. In the end, it is up to the developers. If you want to go any further with that, the best way is to contact SmileGate yourself
Point Nine - "Hack Tool Detected"
Don't forget, the error is not always because of CrossFire, but it can be many issues, usually your firewall. We have a support section, and staff who know what they are talking about when they help you, as well, we have many guides explaining how to fix certain errors. In order to fix an error having to do with CrossFire itself though, we must collect data from everyone and find the straight source of the issue, which we have been doing thanks to the awesome members of the community who help out.
Point 10 - Multi Thread Support
Again, developers. But I can say that CrossFire has been taking a big step in the direction of doing stuff like this. Especially in the last few patches. Don't forget, just because it isn't in the patch notes, doesn't mean there isn't other stuff going on behind the scenes.
Point 11 - Return to host error.
Yeah, I'm not. But refer to my answer of point nine.
Point 12 - Clan Server Kicking
I don't have much to say to that since I do not know the reason we don't have it. But again, it's up to the devs.
Point 13 - Replay Functions
All I can say, is that it is something that the devs have started, and you can see in a few of the other versions of CrossFire. When/If we'll get this is unknown right now, but it goes to show the Developers ARE listening. To this I say, be patient and good things will come
Point 14 - Clan Invitations
The invitation disappears because in reality, you shouldn't have to invite another clan if one is in, you should have a match to be able to go, sadly this is not the case, but it's how it works.
Sorry if this is not in a neat format, did it quick as I am getting ready to go somewhere. -
- Kick vote, vote kick, whatever must be improved.
It is too hard to kick hackers but it is too easy to kick legit players.
There is a lot to be said for vote kicking etc. I just want to make one point clear though, it will always be easier to kick legit players than hackers because for some reason the people on a winning team will never actually vote to kick the hacker. This is something that boggles everyone's mind.
We've fixed an immense amount of glitches in the game. If you know of a spot please contact a mod, or use our support system. Give the information on the spot and a reproduction. Almost all of the major glitches that cause balance and map issues have been fixed.- Glitching
I know that you are working on it and that you made progress in the last patches. I even know that it takes a lot of effort to fix this. Nevertheless it is your job. If you need help to find glitches ask the users in a public thread to send them to you.
- Z8 points in clans
Currently there is no way to use ZP when you have reached the maximum amount of members and lieutenants. Why did you remove the clan items?
About one clan per month used the clan items and clan bank. The feature was live for about a full year in that process. Was your clan one of them? If you were part of this incredibly small portion of the people then I apologize. If not, you are blowing smoke up the wrong peoples skirts. Griping about a feature you never used doesn't help.
This feature will get improved and is going to make a comeback. In fact we've gone over some of the details about this feature and what improvements we plan on making. It has not left the table, however there are more important things to handle. (additionally, since this is a paid feature that is being pushed aside to handle more things like the hacking situation should be a positive. But once again, everyone will find something to be upset about no matter what)
We've already stated an upgrade to the forums and website are in the works. See the above answer. We have also said that upgrades to the forums will come as well. I can't speak to the technical details of your specific internet connection. My upload speeds are not used when visiting this website.- Homepage/forum
You should improve your forum because it is the slowest and worst to handle website I have seen yet. It is much too slow. Me and many other users do not want to wait half a minute to load a page. I also do not know why I have to upload masses of data to visit a certain page. I have noticed that my upload speed (50KB/s) is fully used while visiting a page here. What do you need these data for?
- Support
One of the most important things in an online game. Do not understand me wrong. Your hack report system is working very well. But when you have some technical issues or questions that cannot be answered in the forums then you have to be lucky to meet someone who understands what you are saying. It cannot be the rule that you get rid of your support tickets by making users rage at the support system. Take you time while reading them. When you do not have the time to answer properly you can totally remove the feature or you are kind enough to employ some more guys. Sending support tickets never helped me so far although it was the right place for my issues.
Technical issues are something that are very difficult to deal with. The free 2 play world ends up reaching a lot of varied computers and a lot of issues result from that.
Support is something we're always improving, I would encourage you to talk to the MODS or post specific suggestions or issues in the appropriate places here. Just make sure that you don't list any security information (obviously).
Also note, for the hundreds and thousands of support issues that get opened there are an equal amount that make no sense.
Someone opening a ticket and saying "Cross Fire doesn't work. Help me plz!" isn't going to get any real response beyond what resources we have available.
I could go on and on about this stuff but the point is made, we do listen when people complain about our support system. You are correct in seeing that it is a fundamental aspect of good business. And when/where/how possible we try to keep the system changing towards more and more positive direction.- Lag
It is impossible to play with guys who got pings beyond 1000ms. It can give you the same advantages as a hack when used the right way. Many users claim it and it would improve the game play - ping caps. I won't tell you concrete numbers because that is something that have to be tested ingame. Just implement it for really high pings in the beginning. Then adjust it. All users will like this attempt.
Yesterday I played a game. I had 120 ping. But the day before I had 98 ping. Did I run to the game company and complain about lag? No. Because the game had nothing to do with the change in latecy.
We understand the frustrations with some users having a very high latency. At the moment there is nothing that can be done about that. But where possible and when possible we do whatever we can that is within our limits. We opened servers in the South of the US to work to try and accommodate people from that region as best as possible. Beyond this, there is nothing more that I can go in to.
Again, a technical issue like this is something that is very difficult to address. I can say specifically that the "hacktool detected" is a general bad message for a game error. 99.9% of the time that specific error message has nothing to do with an actual hack program.- Hacktool detected
When CF crashes and you restart it it will crash again due to a "hacktool detected" error although no software is influencing the crossfire client. It is really annoying when you have to wait several minutes to start Crossfire again. I am not the only one who experiences this issue.
But it can relate to software conflicts. Again, it's hard to say. When I get that message, I don't have to wait several minutes to play CF again. Though CF is not the only problem that you have to wait until the processes fully end before running the program again. A problem like this is one of those "may have to deal with it" for now issues until more information can be found.
You are talking about an entire re-code of the game. What has been done in the last few patches has helped with this situation. The game is running better and faster and is more stable than it has ever been.- Multi thread support
A few users are aware of it. Crossfire just uses a single thread. That makes it useless to play CF with a quad core. Supporting multi thread is a must for good games. I know that it is hard to implement but it would also fix some of the lag issues too.
I think my own clan paid about 5.000€ (7.000$) yet. Most of the clans did as well. But there could be more users who do so.
You are incorrect in your stat assumptions about every clan. - Kick vote, vote kick, whatever must be improved.
-
I just wanted to list up some issues that should be addressed. Because this thread contains suggestions and technical issues I decided to post it in barracks. That does not make sense? Yeah maybe
- The worst issue is hacking
There is no comment needed for that but the anti hack software seems to have many with the current public hacks. - Kick vote, vote kick, whatever must be improved.
It is too hard to kick hackers but it is too easy to kick legit players. Most of the hackers got low ranks and good legit players got high ranks. So just make it easier to kick low ranks and make it harder to kick high ranks. The final development of this idea is your job. The worst thing you could say as someone who represents the company is that you don't know how. Well you did...
Farming could be a problem here but it is a minor issue since it is very time consuming and not rewarding for most hackers. Additionally you would reward high ranks this way or in other words faithful customers would be pleased.
What about votekick in FFA, MM & HM? I do not play these modes myself but I hear a lot of complaints. I guess I stopped playing it because of hackers... - Glitching
I know that you are working on it and that you made progress in the last patches. I even know that it takes a lot of effort to fix this. Nevertheless it is your job. If you need help to find glitches ask the users in a public thread to send them to you. - Chatfilter
There have to be an option to turn it off. And there is no need for it in the clan chat. Furthermore nicknames must not be filtered. - Z8 points in clans
Currently there is no way to use ZP when you have reached the maximum amount of members and lieutenants. Why did you remove the clan items? - Homepage/forum
You should improve your forum because it is the slowest and worst to handle website I have seen yet. It is much too slow. Me and many other users do not want to wait half a minute to load a page. I also do not know why I have to upload masses of data to visit a certain page. I have noticed that my upload speed (50KB/s) is fully used while visiting a page here. What do you need these data for? - Support
One of the most important things in an online game. Do not understand me wrong. Your hack report system is working very well. But when you have some technical issues or questions that cannot be answered in the forums then you have to be lucky to meet someone who understands what you are saying. It cannot be the rule that you get rid of your support tickets by making users rage at the support system. Take you time while reading them. When you do not have the time to answer properly you can totally remove the feature or you are kind enough to employ some more guys. Sending support tickets never helped me so far although it was the right place for my issues. - Lag
It is impossible to play with guys who got pings beyond 1000ms. It can give you the same advantages as a hack when used the right way. Many users claim it and it would improve the game play - ping caps. I won't tell you concrete numbers because that is something that have to be tested ingame. Just implement it for really high pings in the beginning. Then adjust it. All users will like this attempt. - Hacktool detected
When CF crashes and you restart it it will crash again due to a "hacktool detected" error although no software is influencing the crossfire client. It is really annoying when you have to wait several minutes to start Crossfire again. I am not the only one who experiences this issue. - Multi thread support
A few users are aware of it. Crossfire just uses a single thread. That makes it useless to play CF with a quad core. Supporting multi thread is a must for good games. I know that it is hard to implement but it would also fix some of the lag issues too. - Return to host error
Is there anyone who does not regularly get this error? - Kicking in clan match hosts
I miss the pregame kicking function in the hosts on the clanservers. You always chose your own opponents no matter what. So I would like to see it because I want to kick well known hackers from my room. I do not want to leave it because of someone like that. - Fast forward in replays
One of the minor issues but it is still annoying. This function just does not work. - Clan invitation
Actually it is a good idea to implement this feature but it is not useful right now since the screen vanishes as soon as someone joins the room.
</wall of text>
1.
Most of the cheats (not even near hacking) are VIP ones. Public ones get killed on sight. Also just notice how your anti-virus works and the you got how X-Trap works. It can't prevent things it doesn't know about.
2.
Hell no. Kicking people is already hard. No.
Almost unkickable farmers who can kick easily.
3.
There are glitches in every code.
But they usually get fixed with a new patch.
4.
It is a lot better now imo.
5.
I got absolutely no issue with it.
6.
I'd like to see clan items back.
7.
Support it fine imo.
8.
Laggers have the uber disadvantage here.
Trust me with the 300 ping I have when I download I need 2 clips to get a clip.
9.
It's some of your programs running background.
10.
Z8Games isn't responsible for that.
11.
I'd like it fixed but it's not as often as it was.
12.
Create another room?
13.
Yes plz I want FF. - The worst issue is hacking
-
You pretty much took things that people b*tch about everyday here and complied them into a list, congrats.
I'm not saying that I don't AGREE with your list, I do agree with alot of points, I just think it was useless.
______________________________
►►Haley/COLOR][SIZE='3']♂[/SIZE][COLOR='RED' -
First of all. Thank you for your replies Rex and Saidin. And thank you for all additional responses.
What I heard so far sounds good to me. But I still have some things to say:
5. Z8 points in clans:
I have to admit that I never used it so far but my clan got 15.000 ZP in its bank (I know many users will say that they got more) although we tell our users not to donate. New joining players keep donating. So we want to do something with it and it would be nice if we could tell our users do give us some ZP so that we can buy clan items
Concerning 9:
http://forum.z8games.com/showpost.php?p=2221943&postcount=54
So I dont think that any programs interfere. I do not use gamebooster or any programs like that.
@HyperDaVinci
I know what it means to be a lagger since I had a ping higher that 120 before the first patch of this year. I even know that my KD doubles when my ping halves. But I personally have the same problems when my opponent lags because I am someone who counts his hits, who calculates the rate of tanked shots and his enemy's HP and who always tries to shoot only the amount of shots needed to kill my enemy. You know what that means when I encounter a lagger
Additionally I noticed that lagging has a huge impact on ghostmode because I recently started recording it with Fraps. When you try to pinpoint your opponent then his breath is more exactly when his and your ping are low. I got some funny videos where you could see that the breath of a lagger actually veils his position instead of revealing it.
Concerning vote kick. I really do not get your point. Why is it hard to kick people? When I play snipe games or ghostmode I often get kicked before the game starts. And there are some good suggestions that include the rank difference between hackers and legit players (btw it is a fact). Kicking hackers would be easier than before.
@masterman
The original post was written before this change -
120 ping which is a regular for me is more than fine.First of all. Thank you for your replies Rex and Saidin. And thank you for all additional responses.
What I heard so far sounds good to me. But I still have some things to say:
5. Z8 points in clans:
I have to admit that I never used it so far but my clan got 15.000 ZP in its bank (I know many users will say that they got more) although we tell our users not to donate. New joining players keep donating. So we want to do something with it and it would be nice if we could tell our users do give us some ZP so that we can buy clan items
Concerning 9:
http://forum.z8games.com/showpost.php?p=2221943&postcount=54
So I dont think that any programs interfere. I do not use gamebooster or any programs like that.
@HyperDaVinci
I know what it means to be a lagger since I had a ping higher that 120 before the first patch of this year. I even know that my KD doubles when my ping halves. But I personally have the same problems when my opponent lags because I am someone who counts his hits, who calculates the rate of tanked shots and his enemy's HP and who always tries to shoot only the amount of shots needed to kill my enemy. You know what that means when I encounter a lagger
Additionally I noticed that lagging has a huge impact on ghostmode because I recently started recording it with Fraps. When you try to pinpoint your opponent then his breath is more exactly when his and your ping are low. I got some funny videos where you could see that the breath of a lagger actually veils his position instead of revealing it.
Concerning vote kick. I really do not get your point. Why is it hard to kick people? When I play snipe games or ghostmode I often get kicked before the game starts. And there are some good suggestions that include the rank difference between hackers and legit players (btw it is a fact). Kicking hackers would be easier than before.
@masterman
The original post was written before this change
After 200 your shots seem not to reg.
It's the ping difference that matters.
With a 200 ping(forget to pause downloads) I need more than 10 headshots to kill someone with let's say 20 ping.
But they all kill me easily.
Kick vote.
Try to kick a cheater. Vote fails 8/10 times.
It's all about WHO is being kicked.
Most times in TDM the bottom fragger gets kicked to prevent loss of the game.
But higher kick evasion chances for high rankers is a really bad idea.
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