SON...I'M DISSAPOINT. CS fail.
So I sent the bellow support ticket in on the 13th of May this year. I got a reply on the 17th which is a completely fine seeing as the support team doesn't work on the weekends, so two business days isn't a big deal to wait.
I was a little more then dissatisfied with the prompt reply I got...seeing as it did not solve my issue AT ALL. In my first support ticket I said, in not so many words, that the recover lost password function did not work, because I never received an email. (And yes...I checked junk folders, and changed all my filters) So I send in the below support ticket on the same day I received the reply to the first ticket (5/17/2011)
So...it's now 5/27/2011 and I STILL have not gotten a reply back. It's been over 10 days(8 business days) and yet nothing has been sent to me. Not even a "Please hold, your support ticket is very important to us." or a link to download a decent elevator track...NOTHING. Why...
PS: This is Crossfire related, because this certain account is used to play Crossfire, a game that I personally like, but I'm being constantly reminded how bad the Z8games support is.
I was a little more then dissatisfied with the prompt reply I got...seeing as it did not solve my issue AT ALL. In my first support ticket I said, in not so many words, that the recover lost password function did not work, because I never received an email. (And yes...I checked junk folders, and changed all my filters) So I send in the below support ticket on the same day I received the reply to the first ticket (5/17/2011)
So...it's now 5/27/2011 and I STILL have not gotten a reply back. It's been over 10 days(8 business days) and yet nothing has been sent to me. Not even a "Please hold, your support ticket is very important to us." or a link to download a decent elevator track...NOTHING. Why...
PS: This is Crossfire related, because this certain account is used to play Crossfire, a game that I personally like, but I'm being constantly reminded how bad the Z8games support is.
Comments
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So I sent the bellow support ticket in on the 13th of May this year. I got a reply on the 17th which is a completely fine seeing as the support team doesn't work on the weekends, so two business days isn't a big deal to wait.
I was a little more then dissatisfied with the prompt reply I got...seeing as it did not solve my issue AT ALL. In my first support ticket I said, in not so many words, that the recover lost password function did not work, because I never received an email. (And yes...I checked junk folders, and changed all my filters) So I send in the below support ticket on the same day I received the reply to the first ticket (5/17/2011)
So...it's now 5/27/2011 and I STILL have not gotten a reply back. It's been over 10 days(8 business days) and yet nothing has been sent to me. Not even a "Please hold, your support ticket is very important to us." or a link to download a decent elevator track...NOTHING. Why...
PS: This is Crossfire related, because this certain account is used to play Crossfire, a game that I personally like, but I'm being constantly reminded how bad the Z8games support is.
You think thats a fail hold on let me bring up my support ticket brb. -
Support team is crap.
I said when my account got hacked, the guy sold my usp. I asked if there was anyway I could get it back.
Their reply: try using the facebook blah blah blah to get a free USP.
Soi try it and it says I already have gotten a usp with this account, so I told them and they said....
Try usin the facebook blah blah blah to to recurve a free usp.
They are not smart... -
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[MOD]Talonblaze wrote: »I'll see if I can bump this issue forward for you. I know something so simple shouldn't be an issue.
Apologies for the inconvenience.
Thanks for your support, in the past I had issues with support, but other MOD's said they could do nothing to help and blew me off. I'm glad to see someone who wants t help resolve this issue. -
Well, it is enough to go saying that the CF Support isn't 1st class, but at the same time... I think judging from the comments in the ticket you did what you could to retrieve the account on your own... and are now requesting help from support to clarify.
When you typed in your email in the Lost ID function... did you get a comment that an email did was indeed sent to your email inbox?
p.s. Their reply was sound, as from looking at your comments it was difficult to judge whether you had used the LostID function......I tried to log on it said the password was incorrect, I tried using my email, so they could send me the password, but I haven't received the email. -
Thanks for your support, in the past I had issues with support, but other MOD's said they could do nothing to help and blew me off. I'm glad to see someone who wants t help resolve this issue.
Yeah his the best MOD i've seen here. he needs to be promoted
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Well, it is enough to go saying that the CF Support isn't 1st class, but at the same time... I think judging from the comments in the ticket you did what you could to retrieve the account on your own... and are now requesting help from support to clarify.
When you typed in your email in the Lost ID function... did you get a comment that an email did was indeed sent to your email inbox?
p.s. Their reply was sound, as from looking at your comments it was difficult to judge whether you had used the LostID function...
I tried to clear things up in the second ticket...but I guess the clearer I get...then longer it takes to get a reply. -
I tried to clear things up in the second ticket...but I guess the clearer I get...then longer it takes to get a reply.
I'll send it in on Monday if you don't get a reply by then, but they don't work on weekends so you shouldn't check your inbox during that time.
Nevertheless this is a fixable issue compared to most we've had to deal with lately. -
[MOD]Talonblaze wrote: »I'll send it in on Monday if you don't get a reply by then, but they don't work on weekends so you shouldn't check your inbox during that time.
Nevertheless this is a fixable issue compared to most we've had to deal with lately.
Yea, I never expect a reply over the weekends, but I do expect one in one to two business days after the support ticket is first issued
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I tried to clear things up in the second ticket...but I guess the clearer I get...then longer it takes to get a reply.
There is a little anger though in the 2nd ticket... which might have dipped brownie points on their end...
My general rule/thumb rule:- Send tickets as early in the week as possible
- If there hasn't been a reply to the ticket in 1-2 weeks, mostly leaning towards the end of 2 weeks, I would proceed to reply back again with the same information, and a message to say that it was a "bump".
I don't know man, I try not to use Support if I can help it, but when I do, I just try to keep it as professional as I can. I'm not saying you weren't professional, I'm just giving out my advice for future situations.
:cool:
As Talon put an emphasis to your ticket as casework, I say that only time will tell now if this indeed gets resolved. Good luck. -
There is a little anger though in the 2nd ticket... which might have dipped brownie points on their end...
My general rule/thumb rule:- Send tickets as early in the week as possible
- If there hasn't been a reply to the ticket in 1-2 weeks, mostly leaning towards the end of 2 weeks, I would proceed to reply back again with the same information, and a message to say that it was a "bump".
I don't know man, I try not to use Support if I can help it, but when I do, I just try to keep it as professional as I can. I'm not saying you weren't professional, I'm just giving out my advice for future situations. :cool:
As Talon put an emphasis to your ticket as casework, I say that only time will tell now if this indeed gets resolved. Good luck.
I understand what you are saying, and I do agree...I was a bit "sassy" in the second ticket. Partly because I wrote it about 10 seconds after I read the response to the first ticket, which got me a little upset. -
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OTT:
never seen anything like this happen before, are you using the right e-mail? normally a lot of people use multiple e-mails and its not hard to get confused on what is going where
Yes...I'm using the correct email. I would be a fool, if I didn't check before I posted this thread.
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