Are there any humans behind the support system ?

It's a legitimate question, not a QQ thread or whatever.

I sent a support ticket 2 days ago about a problem I got, and received an answer today : if the answer came from a human, either there was a mix-up between my ticket and someone else's or the guy that reviewed it is mentally challenged.

Basically, I made some free surveys with SuperRewards, completed them, but didn't receive my ZP. Went to SR support first : they told me I received the ZP like I should and that if it wasn't the case I should see with Z8 support.
Indeed it seemed to be a problem from Z8 since on my SR account, the offer rewards were showing :



Soooooo, I sent the following support ticket (along with the above screenshot and another screenshot of the SR mail) :

I did some surveys with SuperRewards, all the ones I completed gave me the rewards (except one, but I finally got it later through customer support).
On my account on SuperRewards website, it says I got the ZP, all seems fine but here, on Z8Games, my account doesn't show the ZP won.
I had 3825 ZP before I start the free offers, and more than an hour after I completed them, I still have the same amount.
It's the first time it happens to me (never had problems with SuperRewards free offers and the ZP they rewarded me with).
I provide a screenshot of my SuperRewards account with the surveys and their ZP rewards.
I also provide a screenshot of a mail about one of the offers (don't know if I have to make an inquiry about all of the offers or if just one is enough).
Thank you for your time.

Here is the support answer that makes absolutely no sense to me (I read it several times just in case) :

Survey providers are not affiliated with Z8games. Z8games has no control over any of their pricing structures or methods of payment including but not limited to SMS payments or the divulging of private information that some of these sites may require.

Please contact customer service of the survey company for missing points, thanks.

It seems like they didn't read my message, just sent an automated response because some bots detected some keywords.

Again, I'm not complaining about my problem (I finally got almost all of the missing ZP yesterday, over the course of the entire day), I'm just wondering whether all the support tickets are really reviewed by humans.
My (useful ?) threads : More Quick Join Options - Daily Missions Additions - Storage Improvements