Since Z8 Doesn't Care..

Hello everyone, I opened this thread because it's the last thing I can do. A week ago my antivirus had expired and my brother was playing on my computer, it happened that a guy sent him a keylogger and he opened it without me knowing.. the guy msn was [email Removed], so that guy basically got all my z8games' account infos etc. My account got stolen, so i sent a ticket to Z8, gave them all the infos, and they just keep putting it on "pending" without even replying. You know why? because this guy charged zp to change ingame name, just because of that, and want to know what is even more ridiculous? on this account where i'm sending the tickets, there are tickets where z8 gave me my account back.. and they're not believing it's me. my last shot was "check the damn IPs, they're like a driver's license" but do you think they did? of course not. my ip has always been italian, it takes nothing to compare it to the ingame one, or to the one who sent the tickets when they gave me my account back..
i know somebody will come up insulting or saying it's my fault, but trust me its not, and i dont even play this game anymore (not cuz of the account), but it's just frustrating that i wasted money on it and somebody got it away like that..

my IGN was Gloomy[DS], iJoe or DSmile, if somebody knew me, i'd like some help or whatever. thanks[/email]