Paymo took 6 pound away from my phone.

I got a £20 top up, bought £10, forgot that there was a £20 option. Got my ZP, later tried to get £10. Didn't work. Tried again on other ones but they seemed to say "No charges were made" or "Error". Tried today about 4 times and checked my phone for credit. I have £4 left. Explain to me why they are scamming me?

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