My ticket has been answered

My ticket has finally been ansewred and they were asking for my 2 last trans IDs. I'm not sure but I think they're mentioning the 2 last account names, right?
Btw, if I add a note to the current ticket will they read or do I need to send a new ticket? Cuz this ticket status is replied. I think I should sent a new ticket or shouldn't I?

ty b4hand.

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