if someone hack.s. A permanent ban would be my suggestion.

I have reported two hackers and i waited for 1 week. Although they lost their honorable ribbon but the last played date both was march 2nd 2011... Why do only short ban like 1 week? Hack is the worst behavior on online games. I heard GM saidin said 'if they get 1 week ban, than they will not hack again'... how painful. 99.99% who got 1 week ban will hack again.
Just do the permanent ban if someone hacks. Then it will be easy for support and you don't have to look the account again.

(I hope GM don't do permanent bans because they want money...)

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