again not possible to get the ribbon

hi, i tried now about 15 times to get the game working but this wont happen..
my clan and friends of them tried to make the hero games for the ribbon.. but everytime we get stuck after the match when the scores should be shown. it stucks after that and then we all return to lobby getting no xp and no gp..
IT SUCKS!
please fix this!
we already tried switching server, have all restarted game and i think this is problem is not on our side because we ALL got it.