help!

a while back my ingame ping was spiking... my internet was secure no way. not i got a new provider again with 10mb/s transfer or w.e and i have the same problem. on my last provider i used to reset the modem and it worked.. after the 3rd time (about 3 weeks later) it started to happen again... my current provider the technician came and told me not to reset the internet or u'll screw up ur security :( help please?

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