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LAMPEDDD · December 2010

Greetings,

They don't even read are tickets they just look at the key words and answer an automatic message

123166 wrote:

Greetings,

I''m going to make this short for both of us. My ign is -i[R]eflex and I never have been banned (sure you can check that) plus I whave won a santa hat. Despite this I don''t have "Honorable Soldier" nor "Christmas Comes but Once a Year" badges.

Could you please look at this issue (I know you probably already have been contacted about honorable soldier but I doubt you have for the other one).

Good luck.

and this is what they answer:

1321231 wrote:

Hello,

If you have been blocked due to possibly hacking and your account is being investigated, PLEASE WAIT UNTIL THE END of your ban before contacting us again. Please note the times we have listed are in EST.

Please remember to remove any programs from your computer that could be used to cheat in our games. Use of any such programs is not allowed and will lead to a permanent ban of your account.

If your account is closed due to temporary hold (chargeback), please submit a new support ticket in the correct category under ACCOUNT ==> BILLING/PURCHASES

http://support.z8games.com/webform_new.aspx?id=4

If your account has been blocked from playing Z8 Games from Z8Games due to hack and you DO NOT SEE a time frame of your ban above the webform. This means after finishing our investigation, users of the accounts that are tied to the above login ID have recently been involved in actions deemed inappropriate for hacking by the In-Game staffs of Z8games. This decision was made after a thorough investigation of the situation as a whole.

Account Action: Permanent Ban

Offense: Hacking

We understand that these policies may seem harsh, but they are in place to ensure that every player is able to fully enjoy their time in CF. You are responsible for all the accounts under your name. This is our final decision, further requests regarding same issue will be ignored. Thank you in advance for respecting our position.

What the hell is z8games thinking about? The game is full of hacke-rs and support isn't even serious.

DenxiBanned · December 2010

Support is more than likely a bot.

vKonrad · December 2010

apqlwma wrote: »

Greetings,

and this is what they answer:

What the hell is z8games thinking about? The game is full of hacke-rs and support isn't even serious.

LOL, look at what they said.

Please wait until the end of your ban to contact us again
Account Action: Permanent Ban

[MOD]Rex · December 2010

It's the off hour GMs. I'll try to remember to give this thread to Saidin when he's back. The problem with the ribbons isn't you, it's more that the clan page isn't updating correctly, as many more than just you haven't received it yet. So please be patient and sorry for the horrible reply to your support ticket.

The other problem is it could be a GM that has little to none knowledge about ribbons.

Or, they sent the reply to the wrong person.

Happy Holidays!

vKonrad · December 2010

[MOD]Rex wrote: »

The other problem is it could be a GM that has little to none knowledge about ribbons.

Or, they sent the reply to the wrong person.

Happy Holidays!

Nice one.

:P

NinjaSergioWolf · December 2010

Finally a mod pays attention to this kind of problems ty REX

bL_ank · December 2010

I think I have you on my friends list. And rofl at the "hacking" part. I have a main on ijji and it didn't get banned and when I make an alt it gets banned. I don't even hekz men.

Sedate · December 2010

Why is it that people complain about them not checking replays and when they get evidence that indeed they are looking through them, they complain?

Too_Strong · December 2010

apqlwma wrote: »

Greetings,
They don't even read are tickets they just look at the key words and answer an automatic message

Like I always said, support service uses bots and based on the message keywords you had submit on the ticket the bot takes a message the closest possible and answers your service, this means you can't expect much for reporting a hacker which will lead in a staff that careless about the hackers in the game, NOT THE HACKS ITSELF(thats xCrap work) but the noobs using them.

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