ZP buying problem....help please?

Simple question: If you buy ZP from a country other than USA, e.g. New Zealand (where I live), do you receive the ZP instantly?

I just bought 10K for my first time, but when I log in there's no ZP...

And yes, I've sent a ticket. I was just wondering whether you guys know about it or not.

*Edit: Oh and I also assume that Z8games representatives or GMs can look into actions performed by an account such as buying ZP?

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