Lack of interest to account unlock

My account was blocked for making free zp, and z8 told me realize the value and the payment I sent a ticket for her, and so far nothing to unlock the account, which average time for this, a week?
At the time of charge is good at the time of release is rolling.
Of course that counts here is not locked. But I used it here to show my dissatisfaction with z8.
Cade gm of the game to unlock my acc.