Ranting on Support!

THEWHITEHOPE · December 2010

First of all the people there ONLY CHECKED your paypal transaction 1st
if i fill in the 2nd time and it wasn't correct (i found out the info WAY BACK in the history box and havn't happen to notice) CLOSED! submit a new ticket

they don't even bother (or in my view all they looked at was the transaction ID)
i wrote like a page worth of other info, providing notice of confirmation email change, in game screenshots, Detailed on how my account was lost, is the recent transaction really matter... i mean ive paid for it so i get to use that on the evidence page only for one time? the least they can do is make it OPEN(so i can go back and gave them the right info).

..........
yes i've made a few typos..

WA_tsyKo · December 2010

few... lol anyways, Never had any problem with support other then the fact that they are quite slow.

If you had given them enof information they would have helped you.

THEWHITEHOPE · December 2010

DogFishSoup wrote: »

few... lol anyways, Never had any problem with support other then the fact that they are quite slow.

If you had given them enof information they would have helped you.

unfortunately in my view all they did look at is the transaction ID(PERIOD!), and get this if it's too old you can't use it... which is quite silly...

WA_tsyKo · December 2010

Doofensch wrote: »

unfortunately in my view all they did look at is the transaction ID(PERIOD!), and get this if it's too old you can't use it... which is quite silly..

It's quite possible, I was obviously not there and can not backup my opinion, yet it doesn't really matter.

Who did you give your password to anyways ?

lawlz.

THEWHITEHOPE · December 2010

DogFishSoup wrote: »

It's quite possible, I was obviously not there and can not backup my opinion, yet it doesn't really matter.

Who did you give your password to anyways ?

lawlz.

but shouldn't they said something else other than...
None of the transaction ID's that you have given is correct.
We are unable to assist you.
(This was the 2nd Time Support Replied..CLOSED!)
i was hoping

None of the transaction ID's that you have given is correct.
Please Go back and review the history page on your paypal, then resubmit the transaction ID

The Support guy acted like i was spamming without any evidence/outdated proof(WOW)

it's like they're trying to avoid me... why not solve this problem now to get 1 customer satisfied...
is it because im a FORMER Z8 User?...., your not even sure if i AM or if I AM NOT..

[MOD]D34d3y3 · December 2010

Support does not benefit in any way from withholding your account from you. If they tell you your information is incorrect, than it is most likely incorrect and you'll need to check again. Transaction IDs are the most accurate way of proving who was in control of the account at a given time, and are treated as such. This is why it's very important not to share your account.

THEWHITEHOPE · December 2010

"incorrect and you'll need to check again"
CLOSED Before than could happen...

Closed on the 2nd replied, their shift is over
yea i understand but wow.. WOW
the least he can do is leave it open.. so i can go back and review and make the process go even faster (like i said before) or if his shift is over or w/e let another guy in and he'll take over...

THEWHITEHOPE · December 2010

Also before support replies they need to check the add note/reply section too right? it's obvious but i want to confirm it

THEWHITEHOPE · December 2010

Thisisforbump

Ranting on Support!

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