Support ticket closed

Wth is wrong with z8games... My account got hacked in November .I sent few transaction ids login id ,secret answer ,last passwords,IP and z8games wanted from Me transationds made in December ,I told them I got hacked in November and that guy who have my account bought zp and changed nickname .I also send them 4 trnsaction ids made few days before my account got hacked .Now the status is closed and they sent me: You cannot provide us correct account information and most recent payment transaction information to prove your ownership. We're sorry, we are unable to assist you any further.What should I send You to give u a proof of My ownership ? ,I don't made any transactions in December god sick... check Ip which made that transactions ...